YU-TING SHEN
Sr. Operations Manager
TPE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sr. Operations Manager
Forma
10.2022 - Current
- Spearheaded process improvements to reduce errors by 85% and increase overall quality in operations management.
- Served as the trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Implemented data-driven decision making to inform business strategies and drive operational excellence. OKR achievement rate: 92%.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Reduced costs by 10% for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Allocated resources to planned programs according to business objectives.
Operations Manager
Forma
10.2021 - 09.2022
- Evaluated employee performance on an monthly basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
- Coordinated cross-functional teams to resolve complex customer issues, resulting in improved client retention rates.
- Established performance metrics for the customer service team, driving continuous improvement and accountability.
- Optimized resource allocation by analyzing data trends and adjusting staffing levels accordingly, reducing operational costs by 20%.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Specialist
Forma
07.2021 - 09.2021
- Collaborated closely with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Director of Marketing / Supervisor of Shanghai branch office
Vincent Art Co., Ltd (Taiwan) / Shanghai Hongsen Trade Co., Ltd (China)
09.2015 - 07.2021
- Won exclusive distributorship as well as prolong existing distributorship of several leading find art brands.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Cultivated strong relationships with industry influencers and media outlets, securing positive coverage and maximizing brand exposure.
- Conducted market research to inform decision-making and ensure alignment with target audiences'' needs and preferences.
- Launched innovative experiential marketing campaigns that drove customer engagement and generated buzz around new products or services. Organized and execute more than 5 international trade fair and 500 offline campaigns.
Education
Bachelor of Science - Agribusiness
National Chung Hsing University
Taichung 09.2011 - 06.2015
No Degree - Nutrition Sciences
Institut Polytechnique LaSalle Beauvais
France 01.2015 - 05.2015
Skills
Procedure optimization
undefinedTimeline
Sr. Operations Manager
Forma
10.2022 - Current
Operations Manager
Forma
10.2021 - 09.2022
Operations Specialist
Forma
07.2021 - 09.2021
Director of Marketing / Supervisor of Shanghai branch office
Vincent Art Co., Ltd (Taiwan) / Shanghai Hongsen Trade Co., Ltd (China)
09.2015 - 07.2021
No Degree - Nutrition Sciences
Institut Polytechnique LaSalle Beauvais
01.2015 - 05.2015
Bachelor of Science - Agribusiness
National Chung Hsing University
09.2011 - 06.2015
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