Jessica Vennero
ESL School Program Manager
Hsinchu City
Summary
Dedicated and compassionate professional with over 8 years of experience in education, behavioral support, and leadership roles. Possesses a strong background in psychology and social work principles, coupled with extensive hands-on experience in client assessment, case management, and advocacy. Adept at building rapport with diverse populations and fostering positive outcomes through tailored support plans and effective communication. Seeking to leverage skills and experience in a Social Worker-I position to serve the Santa Clara County community.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Program Manager
American Eagle English SPLC
Hsinchu City
01.2023 - 08.2024
- Directed a team of 34 teachers and oversaw educational services for over 500 students
- Assessed teacher performance and implemented improvement strategies, ensuring a high standard of education and classroom management
- Built and maintained strong relationships with staff, parents, and students to address diverse needs
- Planned and executed community events and charity initiatives, fostering a culture of service and engagement
Native English-Speaking Teacher
Various Schools
Hsinchu City
08.2016 - 12.2022
- Taught students from preschool to junior high, adapting teaching methods to accommodate diverse learning abilities
- Developed and implemented curricula in subjects including science, writing, and creative arts
- Maintained effective classroom management in both small and large group settings
- Conducted parent-teacher communications to promote student progress and address challenges
Masters-Level Behavioral Specialist
Keystone Community Resources
Scranton, PA
04.2014 - 07.2016
- Provided direct support and intervention for individuals with intellectual disabilities and behavioral challenges
- Conducted Functional Behavioral Assessments (FBAs) to determine the root causes of problem behaviors
- Designed and implemented individualized Behavior Intervention Plans (BIPs)
- Trained and supported caregivers and staff in applying interventions effectively
- Facilitated crisis management and resolution in collaboration with multidisciplinary teams
Private Tutor
Private Tutor
Scranton, PA
08.2012 - 06.2014
- Provided academic support in psychology and mathematics to 5 college students
- Reviewed and refined assignments to improve comprehension and performance by up to 90%
Pharmacy Data Entry Technician
Omnicare Pharmacy
08.2009 - 08.2013
- Processed and verified 400 prescriptions daily with speed and accuracy
- Maintained detailed and confidential patient records, ensuring compliance with DEA and HIPAA standards
- Provided exceptional customer service to patients, healthcare providers, and caregivers
Student Advocate/Teacher
Marywood University S.O.A.R. Program
01.2012 - 05.2012
- Supported students with autism in developing life and employment skills
- Created and delivered lesson plans tailored to individual learning goals
- Mentored students to foster social skills and independence
Education
Master of Arts - Psychology
Marywood University
Scranton, PA 04.2001 - 05.2013
Bachelor of Arts - Psychology
Pennsylvania State University
University Park, PATEFL Certificate - undefined
BridgeTEFL
Skills
- Client Assessment and Case Management
- Behavioral Intervention and Crisis Resolution
- Advocacy and Rapport Building
- Cross-Cultural Communication
- Program Planning and Coordination
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Proficient in database applications
Certification
TEFL Certified
Personal Information
Citizenship: USA
Timeline
Program Manager
American Eagle English SPLC
01.2023 - 08.2024
Native English-Speaking Teacher
Various Schools
08.2016 - 12.2022
Masters-Level Behavioral Specialist
Keystone Community Resources
04.2014 - 07.2016
Private Tutor
Private Tutor
08.2012 - 06.2014
Student Advocate/Teacher
Marywood University S.O.A.R. Program
01.2012 - 05.2012
Pharmacy Data Entry Technician
Omnicare Pharmacy
08.2009 - 08.2013
Master of Arts - Psychology
Marywood University
04.2001 - 05.2013
Bachelor of Arts - Psychology
Pennsylvania State University
TEFL Certificate - undefined
BridgeTEFL
TEFL Certified
Training in Functional Behavioral Assessment and Crisis Intervention
Basic Life Support (BLS) Certification, expired; eligible for renewal
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