Jhanika C. Ortiz
Philippines, Marikina City
Summary
Passionate Technical Project Manager and Business Analyst with a versatile and highly analytical approach. Experienced in Project Management, Product Management, Product Training, Business Analysis, Testing, and Software Engineering. Skilled at implementing and analyzing company challenges across various domains. Thrives in competitive and challenging markets, consistently adapting to the ever-changing demands of the software industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote IT Project Manager
AIA Insurance
02.2023 - 01.2025
- Drive Technical Projects, Cloud Migration, Business as Usual and CRM deliverables through the entire Backend and Front-end process
- Work closely with internal or external stakeholders for goal setting, project planning, resource availability and budget constrains
- Assist in any ad-hoc projects or assignments whereby I need to facilitate and engage with team managers
- Collaborate effectively with project teams, attending consultant-led meetings and engaging stakeholders
- Provide effective guidance to employees and/or team members through planning appropriate resources and communicating performance expectations.
- Conduct UAT and Sanity testing for Preproduction and Postproduction Quality checking
- Effectively lead different teams and delegate task to meet project and business objectives
- Provide solution for technical constraints
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Led and managed staff of 15 team members engaged in administering complex IT infrastructure to complete project deliverables.
IT Business Analyst / Project Assistance
AIA Insurance
02.2022 - 01.2023
- Work closely with technical teams to translate requirements into technical design
- Manage user experience by facilitating projects with product management team
- Involved with the whole Software Development Lifecycle and Project life cycle process.
- Continuous process improvement and project engagement
- Consolidate requirements from different business users
- Provide best solution for technical constraints
- Create costing/funding documentation for Vendors
- Create Functional Documentation and impact analysis for enhancements/changes in the system
- Streamlined operations with the implementation of custom IT systems tailored to company objectives.
- Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
VFP Software Engineer / Tech. Business Analyst
Asian Business Software Solution
10.2020 - 02.2022
- 70% Technical Business Analyst and 30% Software Development to guide new developers onboarded
- Execute Information Gathering, Requirements Management and Implementation of Software projects
- Translate technical requirements into technical documentation
- Assist in directing the project through the entire SDLC and Project Life Cycle
- Provide solution for the software issues and demands
- Collaborate with cross-functional team to understand the structure and dynamics
- Capture and document business requirements
- Conduct User Acceptance and Unit Testing
- Delivered technical assistance across Singapore and Malaysia which focuses on new features
- Work with QAs, Devops and UI/UX to design algorithms and flowcharts
- Applied SWOT and MoSCow Techniques for Analysing the Business requirements
- Manage requirements by creating use cases, specification and wireframes
- Understand the complexity of an enhancement/reported issue and be able to properly provide scenarios to the team
Customer Specialist / EPayment Account Specialist
TDCX
05.2019 - 09.2020
- Performed tasks related to applying APIs to online payment processors (Stripe)
- Analyses business problems and recommend solutions
- Provide Live Chat and Email support
- Conduct data preparation for Government mandated enhancements
- Provide UAT test scripts
- Improve customer experience / partners experience discussion
- Work with internal teams on creating new processes and improving operational activities as necessary to support additional needs and requirements of a fast-growing business
- Promoted to APAC Specialist
VFP Software Engineer / Tech. Business Analyst
Sage
01.2018 - 05.2019
- Served as a Software Engineer and an acting Technical Business Analyst to maintain point of sales, accounting, building management system, and inventory/billing UBS products
- Manage changes to the project scope and project schedule
- Elicit requirements and comply with government and customer experience enhancements
- Conduct assistance with any adhoc issues and enhancements
- Tracked user feedback to improve product efficiency
- Lead in communicating project and software readiness
- Identify, prioritize and manage key technical changes, risks and issues of products
- Manage requirements by creating use cases, specification and wireframes
- Promoted to Tech
- Business Analyst
Technical Specialist
Telus International (Google Suite)
01.2016 - 09.2017
- Steered operations associated with troubleshooting active directory and data migration issues
- Examined, assisted, and solved technical problems of clients
- Delivered high-level technical support for Google Core products under different types of operating systems, including Mac OS, Chrome OS, Windows OS, Linux OS, Android Device, and IOS device
- Successfully promoted to migration specialist
- Understood, analyses, and interpreted technical documentation from Google Suite
- Resolves configuration issues for IMAP, POP, and SMTP
Education
MBA - Project Management
Veritas University College
Kuala Lumpur12-2024
Bachelor of Science - Information Technology
Our Lady of Fatima University
Philippines, Antipolo City03-2015
Skills
- API
- SQL
- Jira
- Excel
- Notion
- Slack
- Google Workspace
- Presentation facilitation
- Root-cause analysis
- Project regulations
- Project scope
- Project scheduling
- Budget preparation
- Software development life cycle
- Stakeholder management
- Project development
- Cross-functional team leadership
- Project management
- Project planning and development
- Project planning
- Cross-functional collaboration
- Technical support
- Stakeholder communications
- Requirements gathering
- Cost control
Accomplishments
- Promoted from IT Business Analyst to Project manager
- Spearhead Jira and Confluence implementation
- Managed clients in APAC and EMEA regions
- Successfully deployed cloud migration on year 2023.
Websites
Certification
- Prince 2 Project Management
- Introduction to Project Management
- Scrum Development
- Excel for Business Analysis
- Office 365 administration
- Certified Scrum Master
Quality Testing Expertise
- UAT Testing
- System Testing
- Post QC Testing
- Unit Testing
- Regression Testing
Languages
English
Native or Bilingual
Timeline
Remote IT Project Manager
AIA Insurance
02.2023 - 01.2025
IT Business Analyst / Project Assistance
AIA Insurance
02.2022 - 01.2023
VFP Software Engineer / Tech. Business Analyst
Asian Business Software Solution
10.2020 - 02.2022
Customer Specialist / EPayment Account Specialist
TDCX
05.2019 - 09.2020
VFP Software Engineer / Tech. Business Analyst
Sage
01.2018 - 05.2019
Technical Specialist
Telus International (Google Suite)
01.2016 - 09.2017
MBA - Project Management
Veritas University College
Bachelor of Science - Information Technology
Our Lady of Fatima University
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