Summary
Overview
Work History
Education
Skills
Timeline
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JHE KAI YANG

Tainan City

Summary

ECD Product Installation Project Leader, responsible for project intake, progress management, process optimisation and resource allocation to ensure smooth progress and achievement of project objectives. In addition to installation and troubleshooting, he is also involved in retrotting legacy models. He is well versed in product installation and maintenance techniques and has experience in foundry and product testing.

Overview

5
5
years of professional experience

Work History

Service Engineer

Spectris
04.2024 - Current
  • Resolved on-site issues for gas and liquid particle counters at TSMC (GC and WT divisions).
  • Calibrated gas particle counters by adjusting PCB voltage using ISO standard particles.
  • Aligned laser diodes using an infrared viewer and ran ISO-based routines for liquid particle calibration.

Customer Service Engineer

TOPCO
04.2022 - 07.2023
  • Managed electroplating equipment project; managed team, schedule and process to complete launch in 3 months.
  • Coordinated cross-team resources; adjusted staffing and scheduling to meet site needs, increasing efficiency.
  • Resolved structural delays on site; maintained client confidence and secured repeat business.

Customer Service Engineer

Collaborated Service Solutions Inc
10.2020 - 03.2022
  • Promoted to Site lead within 4 months, managing full equipment set-up and dealing with all customer issues.
  • Upgraded 60 legacy Teradyne systems to increase production throughput and fab efficiency.
  • Wrote SOPs and training manuals, onboarded new staff and improved team performance.

Education

Bachelor of Science - Industrial of Engineering & Management

National Chin-Yi University of Technology
Taichang
06-2020

Skills

  • Technical and diagnostic support
  • Equipment assembly
  • Customer Relationship Management
  • Measurement techniques

Timeline

Service Engineer

Spectris
04.2024 - Current

Customer Service Engineer

TOPCO
04.2022 - 07.2023

Customer Service Engineer

Collaborated Service Solutions Inc
10.2020 - 03.2022

Bachelor of Science - Industrial of Engineering & Management

National Chin-Yi University of Technology

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JHE KAI YANG