JIMMY CHANG

• Detail-Oriented: Processed sales orders with various payment and shipping methods.
• Streamlined communication between clients and internal teams for seamless project execution.
• Upselling Skills: Sought replacements for TOS items and maximized pallet space usage to reduce shipping costs and boost sales.
• Conducted thorough market research to identify new opportunities for account growth.

Network Deployment Engineer

• Executed network equipment deployment projects, including switches, firewalls, and wireless networks, for various enterprises.
• Gained expertise in assessing customer requirements and recommending suitable equipment models within budget constraints.
• Developed strong skills in understanding and translating client needs into effective network solutions.

On-Site Engineer

• Resolved on-site client issues, including computer reinstallation, data migration, and troubleshooting network and printer problems.
• Demonstrated proficiency in quickly addressing and resolving interruptions to user productivity.
• Enhanced problem-solving skills through logical analysis and effective issue resolution.

• Monitored batch processes for credit card transactions to ensure accurate and timely processing.
• Generated and reviewed daily bank account reports for accuracy and completeness.
• Performed preliminary classification of issues for escalation to senior engineers.
• Handled user system password resets on the bank’s systems to maintain security and access control.
• Conducted routine inspections and maintenance of data center equipment.
• Provided basic maintenance for tape drives and report printers, including tape cartridge replacements and troubleshooting paper jams.