Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
2
2
Languages
Work History
International Sales Representative
Minchali Metal Industry Co., Ltd.
04.2019 - 10.2023
Traveling to Singapore, Malaysia, Thailand, and Vietnam to reach customers in international markets.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Increased brand awareness by participating in global conferences, networking events, and other relevant gatherings.
Maximized profitability through skillful negotiation tactics and favorable pricing structures.
Evaluated sales performance data and implemented continuous improvement strategies to optimize results in target markets.
Negotiated prices, terms of sales and service agreements.
Provided ongoing support for existing accounts, promptly addressing concerns or issues while maintaining a high level of customer satisfaction.
Sales Assistant
Asia Air Precision Technology Ltd
04.2018 - 04.2019
Utilized specialized software to capture and process data.
Participated in cross-functional teams to develop comprehensive sales strategies that aligned with overall business objectives.
Assisted call-in customers with questions and orders.
Demonstrated willingness and interest in learning new tasks and skills.
Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
Managed customer expectations and helped navigate sales processes.
Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Sales Engineer
SHUN CHAN INDUSTRY CO., LTD./ Ever Tech Plastic VN
01.2016 - 02.2018
Delivered technical presentations matching audience level of expertise to explain products and services to customers.
Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
Assisted customers in troubleshooting product issues and provided timely technical support.
Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
Analyzed market trends, competitor performance and product strengths.
Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Worked with customers and engineering team to determine equipment needs and system requirements.
Education
BBA - Business Administration
National Chung Hsing University
Taichung, Taiwan
04.2001 -
Skills
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Timeline
International Sales Representative
Minchali Metal Industry Co., Ltd.
04.2019 - 10.2023
Sales Assistant
Asia Air Precision Technology Ltd
04.2018 - 04.2019
Sales Engineer
SHUN CHAN INDUSTRY CO., LTD./ Ever Tech Plastic VN
01.2016 - 02.2018
BBA - Business Administration
National Chung Hsing University
04.2001 -
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