Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Joeen Tien

Account Manager Personal Assistant Sales Executive
Joeen Tien

Summary

Dynamic professional with a proven track record as a Personal Assistant to the Owner, enhancing productivity and communication. Skilled in time management and relationship building, I successfully streamlined operations and elevated customer satisfaction. Recognized for my analytical problem-solving abilities, I consistently fostered a culture of exceptional service and collaboration.

Truthfulness, Compassion, Forbearance are my ways of life.

Overview

13
years of professional experience

Work History

Personal Employer

Personal Assistant to the Owner
03.2025 - 07.2025

Job overview

  • Optimized time management for the owner with effective calendar organization and event coordination.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
  • Displayed absolute discretion at handling confidential information.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.

Executive Aviation Taiwan Corporation

Sales Manager
10.2019 - 02.2025

Job overview

  • Handled account customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Hedo Hotel

Assistant Hotel Manager
03.2018 - 06.2019

Job overview

  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Facilitated open lines of communication between staff members across various departments for smooth collaboration.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

American Express

Lifestyle Coordinator
02.2012 - 11.2016

Job overview

  • Boosted event attendance by creating targeted marketing materials and utilizing online platforms for promotion.
  • Continuously researched industry trends in order to stay current on popular lifestyle themes or event ideas.
  • Organized educational seminars addressing topics relevant to the needs or interests of the resident population.

Education

National Sun Yat Sen University
Kaohsiung

Master Of Business Administration from International Business Management
07.2011

University Overview

Pacific International Hotel Management School
New Plymouth, New Zealand

Bachelor from Tourism And Hospitality Management,Hotel Managemet
12.2003

University Overview

Skills

Analytical problem solver

Timeline

Personal Assistant to the Owner
Personal Employer
03.2025 - 07.2025
Sales Manager
Executive Aviation Taiwan Corporation
10.2019 - 02.2025
Assistant Hotel Manager
Hedo Hotel
03.2018 - 06.2019
Lifestyle Coordinator
American Express
02.2012 - 11.2016
National Sun Yat Sen University
Master Of Business Administration from International Business Management
Pacific International Hotel Management School
Bachelor from Tourism And Hospitality Management,Hotel Managemet
Joeen TienAccount Manager Personal Assistant Sales Executive