John Ketler Desrosiers

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
• Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
• Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
• Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.

As a basketball coach, my job is to prepare my teams in the most correct way possible to achieve great accomplishment. I have several teams from different categories: U15, U12, U10. I make sure that they understand and are able to master the most fundamental basketball skills such as dribbling, passing, shooting, rebounding, and everything that is offence- or defence-related.

• Utilised social media platforms to boost the team's profile and engage with the wider basketball community.
• Monitored athletes during team training, individual exercises and gameplay to identify and correct safety issues.
• Managed both one-to-one sessions and teams with over 12 players.
• Used computer-based resources to monitor and measure participant performance when I worked at Shoot360, which is the most advanced basketball training facility in the world, thanks to science and technology incorporated into everything that they do.

• Gained substantial experience teaching at Huan Wen School in Guandu and Tree House Academy.
• Delivered interactive lectures on English literature, grammar, and writing techniques, enhancing student understanding.
• Used varied teaching methods to foster and stimulate enthusiasm for learning and maintain motivation.
• Tailored language instruction to suit varying age and competence levels.
• Provided classroom support to students being instructed in non-native languages.
• Designed and implemented engaging English curriculum to meet diverse student needs and foster language development.