Hi, I’m
CHEN CHENG
KUO
Hsinchu County,HSZ
Summary
Dynamic operations leader with a proven track record at Watsons Personal Care Store, excelling in process improvement and strategic planning. Enhanced team productivity by 30% through cross-functional coordination and innovative solutions. Adept at fostering organizational development and customer relations, driving business growth and operational excellence.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
years of professional experience
2
Languages
Work History
Watsons Personal Care Store
Head of Operations
02.2024 - Current
Job overview
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed crisis situations effectively by developing response plans in advance.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Fostered culture of continuous improvement, encouraging innovation and employee engagement through targeted training programs.
- Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
- Optimized customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Enhanced team productivity with implementation of agile methodologies, significantly reducing project turnaround times.
- Implemented robust risk management frameworks, minimizing operational disruptions and safeguarding company assets.
- Enhanced operational transparency with implementation of advanced reporting systems, providing real-time insights to stakeholders.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Strengthened compliance with industry regulations by updating policies and conducting regular staff training sessions.
- Conducted comprehensive market analysis to inform strategic planning and decision-making processes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Watsons Personal Care Store
Sales Operation Controller
10.2023 - 01.2025
Job overview
- Managed budgeting sales delivering, cascade departmental budgets with organizational goals and monitoring performance against targets.
- Mentored junior Regional Managers, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to operations.
- Enhanced team productivity, implementing continuous professional development and training programs for sales operation teams
Watsons Personal Care Store
Senior Regional Manager
09.2019 - 09.2024
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Watsons Personal Care Store
Senior Sales Operation Manager(HQ)
01.2012 - 08.2019
Job overview
- Accomplished multiple tasks within established timeframes. Such as Stock clearance, IT system implementations,Supply Chain new initiates,Front end store process simplifications
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Taipei Medical UniversityTaipei City, Taiwan
Bachelor of Science from Pharmacist
04.2001
Skills
Process improvement
Timeline
Head of Operations
Watsons Personal Care Store
02.2024 - Current
Sales Operation Controller
Watsons Personal Care Store
10.2023 - 01.2025
Senior Regional Manager
Watsons Personal Care Store
09.2019 - 09.2024
Senior Sales Operation Manager(HQ)
Watsons Personal Care Store
01.2012 - 08.2019
Taipei Medical University
Bachelor of Science from Pharmacist
04.2001