Jorge Morales Tung
Taichung City,North District
Summary
Business development and sourcing professional with 9+ years in international sales and client development. Manage supplier sourcing, negotiation, and quality control across consumer technology, blockchain security products, and global sourcing initiatives. Oversee order execution from product development through shipping while maintaining long-term customer relationships.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Sourcing Director / Business Development
Altezza Brands & Expora Group
Remote
06.2023 - Current
- Monitored global sourcing markets for changes affecting supply, costs, and risks.
- Negotiated with suppliers, coordinated sampling, and followed up through production handover.
- Managed export coordination across projects with forwarders and logistics partners.
- Prepared lead sourcing quotations for international customers, ensuring timely export timelines.
- Developed and maintained customer relationships, enhancing satisfaction and loyalty through consultative sales techniques.
- Resolved customer issues and complaints through effective problem-solving.
- Directed daily operations to achieve maximum efficiency and productivity.
Sales Manager
CoolBitX
Taipei City (Hybrid)
06.2022 - 06.2023
- Drove sales and business development for Americas coolwallet hardware solutions, enhancing market presence.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Developed distributor and customer relationships across North America and Latin America.
- Optimised sales methods to best acquire, develop and retain customers.
- Partnered with marketing department to develop and implement sales campaigns and promotional activities that engaged customers.
- Collaborated with internal teams on requirements, positioning, pricing, and market feedback to align strategy.
Business Development Manager
AGI Technology CO, LTD.
Taipei City (Hybrid)
09.2021 - 05.2022
- Secured long-term agreements through effective negotiation strategies, contributing to stable revenue streams.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built and maintained customer relationships, strengthening market presence and engagement across diverse segments.
- Created short-term and long-term goals for business team to achieve objectives.
- Used market insights to shape approaches aligned with regional trends and needs.
- Created brand awareness through collaboration with key opinion leaders in Latin America markets, enhancing market visibility.
Latin America Sales Associate
TeamGroup Inc.
New Taipei City
08.2017 - 07.2021
- Generated around 600000 monthly sales, demonstrating clear market engagement and momentum.
- Boosted brand awareness in Mexico, resulting in notable sales growth and heightened demand.
- Enhanced customer retention across Latin America through relationship building and account management.
- Delivered exceptional customer service by resolving queries promptly, ensuring high customer satisfaction.
- Collaborated with cross functional teams to deliver project requirements on time and within budget.
- Trained and mentored junior administrative team members in procedures.
English Demo Teacher
iTutorGroup
Taichung/Taipei (Remote)
01.2016 - 08.2017
- Delivered engaging demo lessons to prospective customers in China and Taiwan, illustrating benefits of TutorABC's services.
- Contributed to increasing customer acquisition by effectively demonstrating the value of online tutoring solutions.
- Collaborated with sales team to identify customer needs and customise presentations to enhance engagement.
- Delivered tailored instruction based on individual student needs and tutoring to match student knowledge and skills.
- Assessed student performance and provided targeted feedback to highlight areas for improvement.
- Provided positive feedback to instill confidence in students.
English Second Language Teacher
Kid Castle
Taichung
09.2012 - 03.2017
- Engaged children aged 5 to 16 in English as a second language, enhancing language acquisition and confidence at Kid Castle Educational Corporation.
- Provided constructive feedback to students on their oral and written work, guiding them towards achieving linguistic fluency.
- Evaluated student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils.
- Fostered a positive learning environment, boosting student participation and enthusiasm for learning English.
- Developed creative lesson plans that increased student engagement and enjoyment during lessons.
- Taught spelling, pronunciation and sentence structure to incorporate basic foundations and fundamentals of language.
Customer Care Executive
TELUS
San Salvador
07.2009 - 07.2012
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently, ensuring accurate and timely responses.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Built strong customer relationships through exceptional support and swift issue resolution.
- Leveraged in-depth knowledge of products and services to deliver enhanced customer support.
- Collaborated with team members to share insights and strategies for handling complex customer issues.
Customer Service Representative
Sykes, now known as Foundever
San Salvador
07.2007 - 05.2009
- Assisted customers with troubleshooting and resolving technical issues quickly.
- Resolved customer service enquiries promptly and accurately, enhancing overall customer experience.
- Improved customer satisfaction by swiftly resolving service issues, fostering positive relationships.
- Assisted customers with product-related questions, feedback and complaints.
- Collaborated with team members to deliver timely service and raise satisfaction.
- Delivered technical support to Sony customers for range of electronic products, ensuring effective resolutions.
Education
Language Literature -
Providence University
Taichung City, Taiwan05-2016
Skills
- Sourcing & Supplier Negotiation
- Global sourcing
- Risk management
- Quality control
- Business Development
- International Sales
- Negotiation skills
- Relationship management
- Customer service excellence
- Creative thinking
- Computer literacy
- Communication skills
Languages
Spanish
English
Chinese
Custom
https://www.linkedin.com/in/jorgemoralestung/
Timeline
Sourcing Director / Business Development
Altezza Brands & Expora Group
06.2023 - Current
Sales Manager
CoolBitX
06.2022 - 06.2023
Business Development Manager
AGI Technology CO, LTD.
09.2021 - 05.2022
Latin America Sales Associate
TeamGroup Inc.
08.2017 - 07.2021
English Demo Teacher
iTutorGroup
01.2016 - 08.2017
English Second Language Teacher
Kid Castle
09.2012 - 03.2017
Customer Care Executive
TELUS
07.2009 - 07.2012
Customer Service Representative
Sykes, now known as Foundever
07.2007 - 05.2009
Language Literature -
Providence University