Josella Shahani Chen
Sales & Marketing
Douliu City,Yunlin County
Summary
Dynamic professional with extensive experience at Blue Magic Inc Philippines , excelling in customer service and issue resolution. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and adept at multitasking, fostering teamwork and collaboration to achieve branch targets and exceed expectations consistently. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
10
10
years of professional experience
Work History
Production Checker
Canon Inc. Taiwan
08.2012 - 05.2015
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
Branch Manager
Blue Magic Inc.
08.2005 - 08.2012
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Consulted customers to boost product sales and services.
Counter Customer Service
SM City Lucena
03.2005 - 08.2005
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Increased transaction speed, effectively reducing long wait times at the counter.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
- Developed strong relationships with regular customers, fostering trust and loyalty in our products and services.
Education
Bachelor of Science Office Management BSOA -
City College Lucena
Lucena City Philippines Skills
Money handling
Product restocking
Customer service
Deadline management
Product displays
Sales
Multitasking Abilities
Information processing
Transaction processing
Issue resolution
Adaptability
Self motivation
Teamwork and collaboration
Problem-solving abilities
Time management
Decision-making
Customer assistance
Training and mentoring
Staff supervision
Cooperative attitude
Timeline
Production Checker
Canon Inc. Taiwan
08.2012 - 05.2015
Branch Manager
Blue Magic Inc.
08.2005 - 08.2012
Counter Customer Service
SM City Lucena
03.2005 - 08.2005
Bachelor of Science Office Management BSOA -
City College Lucena