Josh Lin

Utilized client's (Cathay insurance) custom-built eBaf framework and Java libraries to maintain modules for the employee portal. Responsibilities included: managing the Product Management section, App Marketplace, and updating internal forms.

• Provided technical support for end-users, resolving issues promptly and effectively.
• Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Assessed business requirements to create focused solutions.

A startup company focused on cloud-based POS solutions. Primary clients are small to medium-sized businesses in the retail and dining sectors. Serve as a shareholder, Solution Architect (SA), and Database Administrator (DBA).

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
• Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
• Enhanced user experience through the implementation of interface updates and usability improvements.

Developed a standalone ETL system for client (Taiwan Life Insurance). Built on Java Spring MVC, with Redis for parallel I/O processing. The database uses extensive stored procedures to handle the daily processing of hundreds of thousands of policy transactions.

• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
• Spearheaded efforts to adopt emerging technologies within the organization, keeping pace with industry advancements.
• Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.

Managed the maintenance and operation of Acer's global e-commerce channels within an AWS cloud environment. The infrastructure comprises four Magento-based system entities, dynamically scaling server instances and network traffic to meet seasonal business demands. Served as a Solution Architect and Project Manager, successfully assisting the technical team in establishing a robust CI/CD pipeline. Played a key role in upgrading parts of the system from Magento 1 to Magento 2.

• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
• Gathered requirements and performed gap analysis through design workshops with users.
• Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
• Implemented strategic IT initiatives, contributing to overall company growth and success.

Served as a Solution Specialist and Project Manager to deliver tailored e-commerce solutions based on client needs. Clients included Acer, Carrefour, Mio Dashcams, NiuNiu Wardrobe, and Wu Sun-Wen News Foundation. Utilized platforms such as Magento, Shopify, and WooCommerce. Provided solutions aligned with specific customer applications.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Inspected products as part of adherence to quality standards.
• Answered customer questions about billing, account issues and upgrade possibilities.

Core leader in a team focused on developing digital course content and platforms, primarily for government contracts. Adapted to roles such as UI/UX Designer, System Designer, Course Planner, and Project Lead based on project demands.

• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Developed wireframes and prototypes to effectively communicate design ideas to stakeholders and team members.
• Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
• Worked closely with marketing teams to align branding elements within the UI/UX design.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Collaborated with cross-functional teams to ensure seamless integration of system components.
• Championed the adoption of agile methodologies throughout the organization, improving collaboration among team members and accelerating project completion times.