Joyce Chiang 蔣欣諭
Taiwan,TAO
Summary
Joyce ia a AI Product Manager with expertise in AI-driven solutions, specializing in product innovation and business strategy. Experienced in bridging AI technology with practical business applications across multiple industries, including retail, hospitality, and real estate ,etc. Passionate about leveraging AI to enhance customer experience and operational efficiency.
Overview
6
6
years of professional experience
Work History
AI Product Manager
Gamania Group
Taipei
2021.09 - Current
- Led the team responsible for AI product innovation and development.
- Conducted research across multiple industries, including physical retail, hospitality, real estate, and telehealth, to design and propose AI-driven solutions.
- Implemented an AI chatbot for the gaming customer service division, achieving a 97% resolution rate, 98% customer satisfaction, and 0 problematic responses.
- Successfully pitched and secured contracts for AI chatbot solutions, replacing existing vendors in the major domestic hospitality industry.
- Spearheaded a chatbot project for a national music event, overseeing concept ideation, recommendation logic, and user interaction design. The project gained significant traction and was featured in multiple media outlets.
User Experience Designer
Onelab
Taipei
2020.07 - 2021.08
- Assisted in optimizing user experience to resolve usability pain points in existing interfaces.
- Conducted user psychology research and tracked user behavior through analytics, successfully integrating two distinct game attributes.
- Achieved a 20% conversion rate in the first month and sustained a 30% monthly revenue increase.
Project Specialist
National Taiwan Normal University
Taipei
2019.01 - 2020.07
- Organized digital transformation and interdisciplinary education seminars as part of a digital media education initiative.
- Conducted learning analytics and research across eight major fields of higher education as part of an educational development program.
Education
Master of Science - Social Sciences
National Tsing Hua University
2018-01
Bachelor of Science - Sociology
Soochow University
2015-01
Skills
- Product Management & Design: Agile Development, Roadmap Planning, MVP Design, AI User Experience Design
- Business & Strategy: AI Monetization, Go-To-Market Strategy, Competitive Analysis
Interests
- Freediving.
- Snowboarding.
Timeline
AI Product Manager
Gamania Group
2021.09 - Current
User Experience Designer
Onelab
2020.07 - 2021.08
Project Specialist
National Taiwan Normal University
2019.01 - 2020.07
Master of Science - Social Sciences
National Tsing Hua University
Bachelor of Science - Sociology
Soochow University