Juan Yu Sam Meng
Team Leader Of In-Room Dining
Taipei City,TPE
Overview
10
10
years of professional experience
Work History
Team Leader of In-Room Dining
W Hotel
07.2019 - Current
- Service Operations: Supervise 24/7 in-room dining, meeting events, and take-out services, ensuring high service standards and flexibility to meet guest requests.
- Shift Leadership: Lead daily shifts to ensure smooth operations; handle guest complaints and manage unexpected incidents or emergencies on-site.
- VIP & Amenity Management: Coordinate daily welcome amenities for Elite and VIP guests by pulling reports and scheduling deliveries via Opera PMS before arrival.
- Minibar & Financial Control: Oversee Minibar daily operations, focusing on inventory accuracy, late charge procedures, and controlling manning and departmental costs.
- System Management: Serve as the department's POS system champion, responsible for managing system settings and troubleshooting operational issues.
Pharmacy Assistant
Pharmacy
09.2015 - 08.2019
- Pharmacy Front-End Service: Provide frontline customer service, handle prescription intake, and manage retail pharmacy operations.
- Dispensing Support: Assist the Pharmacist in picking and preparing medications (pre-packing) while ensuring accuracy and compliance with safety standards.
- Inventory Management: Handle incoming shipments, verify stock, and manage shelf organization, including monitoring medication expiry dates.
- Health Education: Support the Pharmacist in providing basic health consultations and educating customers on the correct use of medications and wellness products.
Education
Applied Foreign Languages
National Taipei University of Business
Taipei City, Taiwan06-2020
Summary
Team Leader with nearly seven years of experience managing 24/7 In-Room Dining and minibar operations in a luxury hotel in Taipei’s central business district. Skilled in high-volume service, cross-department coordination, and guest relations. Proficient in Opera PMS and Infrasys POS, with expertise in cost control, training, and late-charge management. Adaptable and resilient, leveraging AI tools to improve efficiency and recognized as Employee of the Month.
Skills
Operational Leadership
Cross-Department Communication
Systems Expertise
Financial Oversight
Minibar Management
Digital Innovation
Timeline
Team Leader of In-Room Dining
W Hotel
07.2019 - Current
Pharmacy Assistant
Pharmacy
09.2015 - 08.2019
Applied Foreign Languages
National Taipei University of Business