Jui Chih Lee
New Taipei City
Summary
Throughout my career, I have held various positions in the aviation industry, including ground staff at Transasia airway, airport representative at Vietnam Airlines, and cabin crew member at VietJet Air. These experiences have enriched my understanding of the importance of service and teamwork, as well as deepened my awareness of customer needs and service quality. During the pandemic, I returned to Taiwan and worked as a Lancôme beauty consultant at Taiwan Loreal., Ltd. This period allowed me to gain further insight into the diverse needs of different types of customers and strengthened my professional knowledge and customer service skills. Currently, I am employed as an airport representative in Hong Kong Airlines, where I have demonstrated strong resilience in facing various challenges. I have a profound passion for the service and aviation industry and believe that I possess the potential to be an outstanding employee. I am a reliable and honest individual who is dedicated to hard work. I maintain a professional appearance and demeanor at all times, ensuring that customers feel comfortable and holding a proactive attitude towards work. I am eager for the opportunity to join back to Vietjet Air and will devote myself to fulfilling the responsibilities of the role, contributing to the company's development.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Airport Operation Officer
Hong Kong Airlines
05.2023 - Current
1. Responsible for airport ground operations and other passenger services
2. Supervise ground handling agent related operations
3. Handling of flight abnormalities
4. Handling of aviation business and other administrative matters
5. Coordinate with relevant units and handle matters assigned by supervisors
Cabin Crew
Viet Jet Air
03.2017 - 07.2019
VietJet is an LCC airline that has been serving Vietnam for about two years. The service cabins are all economy class, which can be divided into two types: general passengers and SKY BOSS. SKY BOSS is equivalent to FULL Service type, with a customer-oriented service concept. In terms of routes, international routes (Japan, South Korea, Taiwan, China and Southeast Asian countries) and domestic routes (within Vietnam) are all scheduled, that is, all routes will be dispatched.
the working detail as below:
Safety Checks and Preparations:
Before the flight departs, conduct a safety check inside the cabin to ensure all equipment (such as life vests, oxygen masks, first aid kits, etc.) is functioning properly, and provide passengers with instructions on how to use the safety equipment.
Greeting Passengers and Assisting with Boarding:
Assist passengers with boarding, guide them to their seats, and help with stowing carry-on luggage. Ensure passengers comply with safety regulations, such as fastening their seat belts and adjusting their seats.
Providing Meals and Services:
During the flight, sell meal and beverage service, including drinks and meals. Also, answer passengers' questions, provide travel information, or assist with other needs.
Handling Emergency Situations:
In the event of an emergency (such as turbulence, cabin depressurization, etc.), flight attendants need to act quickly and calmly, guiding passengers on emergency procedures (such as using oxygen masks or wearing life vests). In the case of an emergency evacuation or boarding, assist in evacuating passengers and ensuring their safety.
Passenger Comfort and Emotional Management:
Maintain a comfortable cabin atmosphere with a friendly service attitude and help passengers with various needs (such as calming upset passengers or answering questions).
Cabin Cleaning and Maintenance:
During the flight, flight attendants also need to keep the cabin tidy, collecting used dishes, trash, and ensuring the cabin remains clean and orderly.
Pre- and Post-Flight Administrative Tasks:
Complete reports before and after the flight, ensuring all passengers have boarded and that the flight departs safely, while reporting any abnormalities to the flight crew.
Operation representative
Vietnam Airlines
06.2015 - 03.2017
Supervise the flight operations of the agent airline, provide passenger consultation, handle flight anomalies, etc
ground staff
Trans Asia Airways
10.2011 - 05.2015
worked at the airport's international and domestic counters and boarding gates, provided passenger consultation, and provided baggage anomalies services. During my tenure, I was also a member of the business charter team, handling all the processes and aircraft-side operations for business charter flights.
Education
Shih Chen University - International trade
Shih Chen University
09.2006 - 06.2011
Qualificationsandcertificates
- Safety and Emergency Procedure
- First Aid of Cabin Crew
- Weight and Balance
- DGR of Vietnam Airlines
Autobiography
I am known by the name Jessica in English, and I am currently 36 years old. I graduated from the International Trade Department at Shih Chien University. Through this letter, I aim to express my strong interest in the Cathay Pacific Airways airport ground handling position and share my experiences and abilities. Throughout my career, I have held various positions in the aviation industry, including ground staff at Transasia airway, airport representative at Vietnam Airlines, and cabin crew member at VietJet Air. These experiences have enriched my understanding of the importance of service and teamwork, as well as deepened my awareness of customer needs and service quality. During the pandemic, I returned to Taiwan and worked as a Lancôme beauty consultant at Taiwan Loreal., Ltd. This period allowed me to gain further insight into the diverse needs of different types of customers and strengthened my professional knowledge and customer service skills. Currently, I am employed as an airport representative in Hong Kong Airlines, where I have demonstrated strong resilience in facing various challenges. I have a profound passion for the service and aviation industry and believe that I possess the potential to be an outstanding employee. I am a reliable and honest individual who is dedicated to hard work. I maintain a professional appearance and demeanor at all times, ensuring that customers feel comfortable and holding a proactive attitude towards work. I am eager for the opportunity to join back to Vietjet Air and will devote myself to fulfilling the responsibilities of the role, contributing to the company's development. Thank you for taking the time to read my letter, and I look forward to hearing from you soon.
Placeofbirth
Hualien, Taiwan
Passportnumber
352264524
Healthcondition
Excellent
Height
167 cm
Weight
60 kg
Eyesight
1.2, 1.2
Disclaimer
I hereby undersigned, Declare that all data and information mentioned above are all corrected true to the best of my knowledge and memory.
Personal Information
- Age: 35
- Date of Birth: 11/26/88
- Gender: Female
- Nationality: Taiwan
- Marital Status: Married
Timeline
Airport Operation Officer
Hong Kong Airlines
05.2023 - Current
Cabin Crew
Viet Jet Air
03.2017 - 07.2019
Operation representative
Vietnam Airlines
06.2015 - 03.2017
ground staff
Trans Asia Airways
10.2011 - 05.2015
Shih Chen University - International trade
Shih Chen University
09.2006 - 06.2011
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