Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jui-Lin Hu

Music Performance, Flute
Bloomington
Jui-Lin Hu

Summary


As a music major, I possess a deep understanding of the arts industry and its operations, enriched by frequent participation in cultural events. Completed courses in art administration and management, with strong passion and high praise from supervisors and clients.

Proven track record in enhancing customer experiences and streamlining front office operations at Eslite Performance Hall. Expert in guest relations and administrative support, consistently achieving high satisfaction scores. Skilled in problem-solving and team collaboration, ensuring efficient service delivery.

Extensive part-time work experience since college, including roles at Starbucks, has provided comprehensive training in customer service and team operations.

Overview

6
years of professional experience

Work History

Eslite Performance Hall

Front Desk Receptionist
09.2023 - 06.2024

Job overview

  • Concert ticket checking, seating, and customer problem solving
  • Good customer service
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Starbucks

Barista
09.2018 - 06.2019

Job overview

  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.

Education

Indiana University of Bloomington
Bloomington

Master of Arts from Flute Performance
04.2001

University Overview

  • Graduate Tuition Award, from Jacobs School of Music of Indiana University
  • Artistic Excellence Award, from Jacobs School of Music of Indiana University
  • Jacobs Supplemental Award, from Jacobs School of Music of Indiana University



Taipei University of The Arts
New Taipei, Taiwan

Master of Arts from Flute Performance
04.2001

University Overview

Graduate Institute of Orchestral Instruments, MM ( not graduation, study from September 2023 to June 2024

TungHai University
Taichung City, Taiwan

Bachelor of Arts from Flute Performance
04.2001

University Overview

  • Graduation with Distinction
  • 3.7/4.3 GPA
  • Recipient of 1st prize of Taichung Student Music Competition, 2020
  • Recipient of Finalist of concerto competition of Tunghai University, 2020
  • Recipient of outstanding award of National Student Music Competition, 2021
  • Completed Coursework: Art and Marketing Management, 2021

Skills

Customer Service

Languages

Chinese (Mandarin)
Native language
English
Upper intermediate
B2

Timeline

Front Desk Receptionist
Eslite Performance Hall
09.2023 - 06.2024
Barista
Starbucks
09.2018 - 06.2019
Indiana University of Bloomington
Master of Arts from Flute Performance
04.2001
Taipei University of The Arts
Master of Arts from Flute Performance
04.2001
TungHai University
Bachelor of Arts from Flute Performance
04.2001
Jui-Lin HuMusic Performance, Flute