Jung Liang
Multifunctional Professional | Executive Support • Trade Operations
New Taipei City
Summary
Bilingual executive support and guest service professional with experience in schedule management, international trade documentation, and customer relations. Skilled in cross-cultural communication, supplier coordination, and financial reporting support, with a proven ability to improve efficiency and deliver exceptional service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Executive Secretary
Smartec Hong Kong Co., Ltd.
09.2022 - 08.2025
- Enabled Manager to focus on strategic decisions by independently managing 90% of daily administrative and operational tasks.
- Coordinated 50+ executive meetings annually, improving cross-department communication and accelerating decision-making through close follow-up.
- Utilized advanced English to ensure clear communication with global partners and support seamless international operations.
- Developed and negotiated with 100+ international suppliers to secure competitive terms, supporting cost control and reliable supply continuity.
- Processed and reviewed import/export documentation to ensure compliance, minimizing shipment delays and reducing trade-related risks.
- Assisted in preparing financial reports and tax filings for 1.5+ years, contributing to accurate records and timely submissions.
Concierge
Grand Mayfull Hotel Taipei
01.2021 - 05.2021
- Assisted an average of 50+ guests daily with luggage storage and facility orientation, ensuring smooth arrivals and enhancing the guest experience.
- Managed hundreds of switchboard calls monthly, accurately transferring calls and recording messages to guarantee timely communication.
- Planned and executed room decorations and special requests for VIP guests, tailoring services to guest needs and boosting satisfaction and brand image.
- Provided travel consultation and itinerary support, arranging transportation rentals, transfers, and bookings to improve guest convenience and overall stay quality.
Education
Bachelor of Arts - Applied English
National Kaohsiung University of Hospitality And Tourism
Kaohsiung City, Taiwan 04.2001 -
Skills
- Business Communication & Correspondence
- International Trade & Import/Export Documentation
- Schedule Management & Executive Support
- Office Administration & Financial Reporting Assistance
- Guest Relations & Customer Service
- Team Coordination & Cross-Department Collaboration
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Attention to Detail & Reliability
- Calendar management
Timeline
Executive Secretary
Smartec Hong Kong Co., Ltd.
09.2022 - 08.2025
Concierge
Grand Mayfull Hotel Taipei
01.2021 - 05.2021
Bachelor of Arts - Applied English
National Kaohsiung University of Hospitality And Tourism
04.2001 -
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