Justine CHEN

Experience in triangular trade between Chinese manufacturing plants, American auto tuning shops, and Taiwan.

• Customer service via messaging apps and emails for product consulting, price quotes, inventory information, and claims service
• Extensive experience in teamwork and achieving shared sales goals
• Collaboration with marketing department on promotional campaigns and holiday special sales
• Creation of production and inventory reports for manufacturing facilities

• Triangle trade of OEM rubber sealing molded parts & international standard parts
• Providing quotations for molded parts, automotive parts, and standard O-ring, washers
• Negotiated long term projects prices, terms of sales and service agreements.
• Handling customer sales order confirmations & products delivery
• Offering prompt resolutions to customer complaints
• Preparing quarterly, annual production projects schedules & inventory plans to avoid any line-stop issues
• Urgent orders quotations & shipments
• Assisting in Certifications applications of ISO, REACH, automotive PPAP for customers
• Assistance in factory auditing & visiting plans
• Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
• Enhanced customer retention by offering tailored solutions to result in increased loyalty and repeat business.
• Managed friendly and professional customer interactions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Assisting customers in ISO, REACH and automotive PPAP reports certifications
• Responsible for standard O-ring products of AS-568 products lines
• Inspection & surface imperfection of Rubber O-rings & providing revolutions to customer complaints
• Gaining comprehension of professional mechanical parts, automotive parts drawings.
• Obtaining basic training of ruber physical properties or automotive parts examinations such as ASTM standards
• Streamlined communication between the factory , shipping, and sales departments, ensuring a smooth sales process for all parties involved.
• Coordinated with internal teams to ensure timely delivery of products and services to international customers.
• Developing long term/ long life products with customers to obtain long-term loyalty and expanded client base.
• Collaborated with engineers to provide customer feedback and prompt replies to meet customers' demands.
• Leveraged language skills to communicate effectively with international clients across multiple time zones.
• Coordinated shipping logistics with operations team to ensure timely deliveries for international orders.

1. Making compilation of regulatory dossier submissions to Taiwanese EPA (Environmental Protection Administration 環保署) in conjunction with sales team & EPA

l collecting customers info, product lists, annual import volumes, product application.

• Act as 97 indent customers' representatives to apply for existing chemical substances registrations.
• On behalf of company & customers to communicate with EPA for Phase 1 New Chemical and Existing Chemical Registrations projects and Chemical Commodity Importation Confirmation projects.

2. SDS Conversion & Translation :

• Translating and Converting Safety Data Sheet (SDS) from English/ Simplified Chinese to Traditional Chinese under Taiwanese government’s regulations.
• Cooperation with SDS Taiwan to translate new SDS for new chemical materials

3. Regulation & Compliance :

• Supported EHS initiatives with thorough documentation and timely report submissions to regulatory agencies.
• Collaborated with sales teams to integrate EHS considerations into project planning processes.
• l Request CBI (Confidential Business Information) claims & policies with governments, customers, and other chemical companies for manufacturing processes and formulas.

4. Documentation :

l Setting up Safety Data Sheet (SDS) & chemical laws Q&A database

l Filing customers information, product regulations documents.

• Responsible for office renovation projects
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules.
• Streamlined invoice processing to ensure timely payment of vendors.
• Assisted with HR tasks such as updating employee files or submitting time-off requests per company guidelines.
• Organized office events such as year end parties or team-building activities.
• Managed petty cash expense of ADM & HR departments
• Coordinated office supply inventory management, proactively ordering necessary items
• Answering operator phone system, routing calls, delivering messages to staff and greeting visitors.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Negotiated contracts with vendors and suppliers for office supplies, factory & office surveillance system and security system
• Recorded new hires, transfers, terminations, changes in job classifications for HR department.
• Managed filing system, vendor & suppliers contracts, entered data and completed other clerical tasks.

1.Responsible for new office renovation & IT server rooms set up

· IT Support Assistance: Assisting in basic IT trouble shootings

· Company intranet/software & mail server systems’ trouble shooting

· IT server room maintenance

· Telephone lines & VOIP internet phones setting up & usage directions

· Analog/Digital/VOIP internet phone systems switch set up assistance

2. Responsible for new office renovation projects & IT assistant

3. Accounting Payments:

· Making office supplies purchase payments / internet & telephone lines monthly payments

· Submitting monthly payments to out sourced accountant -Accentral Consulting Shanghai

4. HR assistance:

· Screening application of the company chop & confidential information usage application & keeping application records.

· assistance HR recruitments plans

· Preparing new employees on-board package including insurance applications, orientations, company car rentals, company phone packages

5. Administration assistance:

Planning office monthly & annual expense & budget accrual reports

· Meeting & activities arrangement:

· Assisting in quarterly / annual sales meetings, year-end party

· Travel arrangements: making hotel accommodation reservations, transportation arrangements for domestic & international market visiting trips.

6. Reception tasks:

· Visitors receptions

· Office security and surveillance control

7. Mail management:

· Domestic & international expresses delivering

· Mails tracking records, mail distributions

8. Operator phone call answering

• Preparing & submitting projects dossier for governments tenders
• Uploading pictures & datas for customers' websites maintenance
• IT server room & equipments set up and maintenance
• Making company profile presentation
• Info search for target clients / markets
• New vendor quotation & price negotiation
• Expense payments & budget controls
• Supporting customer service

An Executive secretary & Office Manager reported to a French Vice President for assistance in office coordination and internal organizations expansions.

Executive Secretary duties:

1.Schedule management: weekly/quarterly meeting with ODM company

2.Project managers & ODM vendors project meeting arrangements: hotel booking, contacting project participants from Taiwan, Sweden, China to involve in related projects/issues.

3.Travel arrangements: air-ticketing bookings, accommodation arrangements, visa applications.

4.Data-processing: making meeting presentations & meeting invitations, data coordination, keeping meeting records

5.Event organizing:

Inviting BU directors, PR company, ODM company from Sweden, Japan, Taiwan to join the year-end parties, new office warming party and confidential business meetings

6.Assistance to organize international workshop with 300 attendees from Sweden, China, Japan, Thailand, Taiwan.

Internal training seminar & team-building up activities.

7. Data Control:

• Contract management: Reviewing vendor contracts in price negotiations, service feedbacks.
• Website maintenance: updating project status, information distributions, suppliers’ information-sharing, team members introductions, soft wares applications & authorizations, intranet access controls.
• Documentation: confidential documents access authorizations, distributions, information-leaking controls; non-confidential documents filing.

Office Manager’s duties:

1.New office setting-up

• Hardware maintenance: hardware purchasing, maintaining, facilities inspections, security access control; making office expense reports, budgets, accruals.
• Administration: PC / stationery / office commodities ordering.
• Human Resource support:

2. Expatriation assistance: Assisting foreign employees’ relocation for work permit, ARC, visas, healthy insurance applications, housing, children’s school tuition subsidies ; daily commodities assistance (water, electricity, tel. /internet applications), and bank account / credit card applications.

3. Recruitment: position vacancies advertisements publish, resume collecting and initial filtering, inte3.rview arrangements, contact window for out-sourcing recruitment consultants.

4. Personnel coordination:

• new employee on board arrangements: e-mail accounts / software applications, PC / workstations / phones ordering, releasing on board notices to regional organization.
• Integrate administrative duty and project assistance for each division.