Kai Zhun Chen

• Develop and enhance VBA tools to improve investigation efficiency, reduce manual effort, and increase data accuracy.

• Maintained up-to-date knowledge of industry regulations, participating in relevant workshops and seminars.
• Provided assistance during regulatory examinations, ensuring prompt responses to inquiries and requests for information.
• Collaborated with management on the implementation of new regulatory initiatives, minimizing potential disruptions to operations.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on banking products, enabling them to make informed decisions about their finances.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.