Karen Lee

- Experience in housekeeping cleaning practice and management in international/star-rated hotels.

- Responsible for guest room quality management, monitoring housing status, ensuring housekeeping service quality, and handling customer complaints and crises.

- Control and coordinate guest room and hotel room status, on-site work adjustment arrangements and cross-department communication and coordination, and inspect and inspect the entire hotel area.

- Professional knowledge in basic housekeeping repairs and various maintenance is preferred.

- Supervision, coordination, deployment and training of housekeeping department personnel.

- Have cooperative spirit and coordination ability, and can work with team members to achieve tasks.

- Experience in housekeeping cleaning practice and management in international/star-rated hotels.
- Responsible for guest room quality management, monitoring housing status, ensuring housekeeping service quality, and handling customer complaints and crises.
- Control and coordinate guest room and hotel room status, on-site work adjustment arrangements and cross-department communication and coordination, and inspect and inspect the entire hotel area.
- Professional knowledge in basic housekeeping repairs and various maintenance is preferred.
- Supervision, coordination, deployment and training of housekeeping department personnel.
- Have cooperative spirit and coordination ability, and can work with team members to achieve tasks.

1. Per-Opening Team

2.Effectively communicate room status with the housekeeping coordinator and front desk to ensure that rooms are ready in a timely manner and meet guests' special needs.

3. Ensure the smooth operation of the floor you are responsible for, and allocate various duties equally to housekeepers.

4. Responsible for evaluating the performance of housekeeping staff, improving the room cleaning process and thoroughly inspecting guest rooms to ensure that the rooms meet the highest standards of cleanliness required by the hotel.

5. Conduct regular inventory checks in the floor storage room to ensure adequate supplies and that all equipment is well maintained, thereby greatly improving operational efficiency.

6. Ensure that the storage room on the floor you are responsible for is kept tidy. All cleaning equipment, supplies and chemicals are clearly labeled for correct use and storage.

7. Conduct induction training and on-the-job training, ex

. Ensure that all team members fully understand the importance of Forbes Service Standards in delivering superior audit and service performance.

9. Encourage and establish a positive working environment to provide support to team members. Coach housekeepers and provide constructive feedback to improve their work surface.

10. Give team members autonomy and responsibility to exceed customer expectations. Delegate tasks and report back regularly.

11. Report to the Housekeeping Coordinator any problems, damages or malfunctions found on the floors in which they are responsible. Track maintenance work order status to ensure issues are resolved and guest room status is updated.

12. Handle and resolve customer complaints, log customer feedback into the system, and ensure timely resolution of problems and reporting of compensation measures.

13.Strictly comply with workplace safety and security regulations established by the hotel.

1. Per-Opening Team

2.Effectively communicate room status with the housekeeping coordinator and front desk to ensure that rooms are ready in a timely manner and meet guests' special needs.

3. Ensure the smooth operation of the floor you are responsible for, and allocate various duties equally to housekeepers.

4. Responsible for evaluating the performance of housekeeping staff, improving the room cleaning process and thoroughly inspecting guest rooms to ensure that the rooms meet the highest standards of cleanliness required by the hotel.

5. Conduct regular inventory checks in the floor storage room to ensure adequate supplies and that all equipment is well maintained, thereby greatly improving operational efficiency.

6. Ensure that the storage room on the floor you are responsible for is kept tidy. All cleaning equipment, supplies and chemicals are clearly labeled for correct use and storage.

7. Conduct induction training and on-the-job training, ex

. Ensure that all team members fully understand the importance of Forbes Service Standards in delivering superior audit and service performance.

9. Encourage and establish a positive working environment to provide support to team members. Coach housekeepers and provide constructive feedback to improve their work surface.

10. Give team members autonomy and responsibility to exceed customer expectations. Delegate tasks and report back regularly.

11. Report to the Housekeeping Coordinator any problems, damages or malfunctions found on the floors in which they are responsible. Track maintenance work order status to ensure issues are resolved and guest room status is updated.

12. Handle and resolve customer complaints, log customer feedback into the system, and ensure timely resolution of problems and reporting of compensation measures.

13.Strictly comply with workplace safety and security regulations established by the hotel.

1. Per-Opening Team

2.Effectively communicate room status with the housekeeping coordinator and front desk to ensure that rooms are ready in a timely manner and meet guests' special needs.

3. Ensure the smooth operation of the floor you are responsible for, and allocate various duties equally to housekeepers.

4. Responsible for evaluating the performance of housekeeping staff, improving the room cleaning process and thoroughly inspecting guest rooms to ensure that the rooms meet the highest standards of cleanliness required by the hotel.

5. Conduct regular inventory checks in the floor storage room to ensure adequate supplies and that all equipment is well maintained, thereby greatly improving operational efficiency.

6. Ensure that the storage room on the floor you are responsible for is kept tidy. All cleaning equipment, supplies and chemicals are clearly labeled for correct use and storage.

7. Conduct induction training and on-the-job training, ex

. Ensure that all team members fully understand the importance of Forbes Service Standards in delivering superior audit and service performance.

9. Encourage and establish a positive working environment to provide support to team members. Coach housekeepers and provide constructive feedback to improve their work surface.

10. Give team members autonomy and responsibility to exceed customer expectations. Delegate tasks and report back regularly.

11. Report to the Housekeeping Coordinator any problems, damages or malfunctions found on the floors in which they are responsible. Track maintenance work order status to ensure issues are resolved and guest room status is updated.

12. Handle and resolve customer complaints, log customer feedback into the system, and ensure timely resolution of problems and reporting of compensation measures.

13.Strictly comply with workplace safety and security regulations established by the hotel.

2.Effectively communicate room status with the housekeeping coordinator and front desk to ensure that rooms are ready in a timely manner and meet guests' special needs.

3. Ensure the smooth operation of the floor you are responsible for, and allocate various duties equally to housekeepers.

4. Responsible for evaluating the performance of housekeeping staff, improving the room cleaning process and thoroughly inspecting guest rooms to ensure that the rooms meet the highest standards of cleanliness required by the hotel.

5. Conduct regular inventory checks in the floor storage room to ensure adequate supplies and that all equipment is well maintained, thereby greatly improving operational efficiency.

6. Ensure that the storage room on the floor you are responsible for is kept tidy. All cleaning equipment, supplies and chemicals are clearly labeled for correct use and storage.

7. Conduct induction training and on-the-job training, ex

. Ensure that all team members fully understand the importance of Forbes Service Standards in delivering superior audit and service performance.

9. Encourage and establish a positive working environment to provide support to team members. Coach housekeepers and provide constructive feedback to improve their work surface.

10. Give team members autonomy and responsibility to exceed customer expectations. Delegate tasks and report back regularly.

11. Report to the Housekeeping Coordinator any problems, damages or malfunctions found on the floors in which they are responsible. Track maintenance work order status to ensure issues are resolved and guest room status is updated.

12. Handle and resolve customer complaints, log customer feedback into the system, and ensure timely resolution of problems and reporting of compensation measures.

13.Strictly comply with workplace safety and security regulations established by the hotel.