Chung Chin (Karen) Liao

• Fully in charge of 2 independent restaurants outside of the hotel - Spice Market (Thai-Style Seafood Buffet) and Just Grill Steak House (Semi-Buffet)
• Managing Day-to-Day operations
• Planning annual budget and forecasting
• Maintain positive customer relationships, responding customer questions and complaints
• Overall responsibility for hiring, training, supervising and scheduling
• Assisting with marketing events

• Fully support the Group HR Director in HR function in the execution of HR initiatives, projects and the Day-to-Day operations that align with the corporate goals.
• Responsible for the functions related to HR affairs of daily operations including recruitment, compensation and benefits, employee relations, insurance programs, attendance, and retention.
• Budgeting and control HR departmental expense
  

• Fully in charge of a restaurant outside of the hotel - Just Grill Steak House (Semi-Buffet)
• Managing Day-to-Day operations
• Planning annual budget and forecasting
• Maintain positive customer relationships, responding customer questions and complaints
• Overall responsibility for hiring, training, supervising and scheduling
• Assisting with marketing events

• Responsibility of Personnel Administration Department operations, including yearly planning , scheduling, training, budgeting.
• Coordinates C&B processes including salary, benefits, insurances & bonus calculation.
• Manages, leads and develops C&B analysis & reporting.

• Support Hotel General Manager to per-opening F&B outlets, Tea Room, Sake Bar, Japanese Restaurant & Banquet, and Souvenir Store.
• In charge of F&B outlets day to day operations; Tea Room, Sake Bar, Japanese Restaurant and Souvenir Store.
• Planning annual budget and forecasting
• Maintain positive customer relationships, responding customer questions and complaints
• Overall responsibility for hiring, training, supervising and scheduling
• Assisting with marketing and promotion events

• Fully in charge of Reception and Cashier Counter operations
• Overall responsibility for training, supervising and scheduling of the Reception and Cashier Counter
• Maintain positive customer relationships, and responding customer questions
• Resolved customer issues quickly and notified supervisor immediately when problems escalated

• Reports directly to: HR Director & HR Manager
• Responsibility of Payroll and Personnel document
• Labor & Health Insurance Administration
• Maintaining and implementing HRM System,
• Exchange HRM system evaluation and integration
• Assisting Campus Recruitment & Internship Program

[Robin's Grill Steak House] (Jan. 2006 - Aug.2006)

• Reports directly to HR Department / Outlet Manager
• Serve guests during operations, knowledge of beverages, up-selling, and reception & cashier counter operations.

[Mihan Honke Japanese Restaurant] (Aug. 2006 - Mar.2007)

• Reports directly to HR Department / Outlet Manager
• Responsibility of Reception and Cashier Counter operations
• Maintain positive customer relationships, and responding customer questions
• Resolved customer issues quickly and notified supervisor immediately when problems escalated