Ke-Chun Chen

Customer Service & Brand Management:

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Customers who are located in Vietnam, Bangladesh, Mainland China, and Cambodia.
• Managed and responded to correspondence and inquiries from customers.
• Process quotation, sample, mas production orders, ship date trace, payment follow up and after-sales service.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Agency Service:

• Process sample, mas production orders, shipping, complaints.
• Maintained agency relationship with suppliers' key contact windows, mainly in USA now.
• Have 2 decades working experiences with all kind of shoe material suppliers from Singapore, Italy, Spanish, USA and Canada. Handled chemical, adhesive, leather, insole, mid-sole, welts, steel plates, shoelaces, products and etc.
• Communicated with vendors and suppliers to verify quality issue, testing requirement of goods.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Collaborated with supplier's team on supply and quality issues and to verify customer satisfaction and order accuracy.

Internal Teamworks:

• Having 20 years of cross culture working experience as branch offices located in Hong Kong, Taichung and mainland China.
• Monitor sales team to complete customer transactions.
• Good communication skills to internal team.
• Had International Exhibition experiences.
• Experienced import and export declaration, booking, S/O, issue shipping docs.
• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.

Paperwork Experiences:

• Checked shipments against paperwork and signed documents.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.

• Responded to emails and other correspondence to facilitate communication.
• Scheduled appointments for President.
• Handled daily tasks and collect oversea schools information to create leaflets

Assist a Taiwan glazing studio to outsource glaze materials from oversea.
Provide purchase information, assist in placing orders, payment, shipping, and completing transactions.