Outdoor Activities
Keh Leong Lim
Branch Manager
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Representative
DCSK
10.2023 - Current
- Provided valuable input resulting in new opportunities for growth and development.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Conducted thorough market research, informing strategic planning initiatives aimed at expanding business operations.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Account Manager
Xin Networks Limited
11.2017 - 10.2023
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
Project Engineer
Xin Networks Pte Ltd.
09.2016 - 11.2017
- Conducted thorough feasibility studies before initiating projects, avoiding costly delays or cancellations later on.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Increased project efficiency by streamlining processes and implementing innovative solutions.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Led continuous improvement initiatives which resulted in higher levels of client satisfaction.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Improved communication among stakeholders through regular updates and meetings.
- Determined and scheduled priorities as required to progress engineering work.
- Assisted with cost proposal development and customer presentations.
- Verified construction documentation to meet client requirements and vision.
- Designed and implemented quality control processes to facilitate customer satisfaction.
Project Engineer
Century Technology Pte Ltd.
08.2014 - 08.2016
- Conducted thorough feasibility studies before initiating projects, avoiding costly delays or cancellations later on.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Increased project efficiency by streamlining processes and implementing innovative solutions.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Led continuous improvement initiatives which resulted in higher levels of client satisfaction.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Assisted with cost proposal development and customer presentations.
- Maintained records for each project and engineering discipline.
- Recommended process improvements to reduce unnecessary waste.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Verified construction documentation to meet client requirements and vision.
Assistant Engineer
Toshiba Data Dynamics Pte Ltd
12.2011 - 08.2014
- To install the PABX system with programming and troubleshooting.
- To install the voicemail system which link with the PABX system.
- To provide consultation to customer. Site meeting to ensure the smooth flow of project.
- To lead technician and contractor in a team. Specialist in install and troubleshooting in voicemail system.
- To install and troubleshooting VOIP phone SIP phone.
- To do research and testing in new system likes Xivo and Ipedge.
- Very good experience in customer handling skill.
Education
Advance Diploma of Engineering - Electrical And Electronic Engineering
Tunku Abdul Rahman College (TARC)
Kuala Lumpur, Malaysia 04.2001 -
Bachelor of Engineering - Electronic And Control System
Liverpool John Moores University
Liverpool, UK 04.2001 -
Skills
Technical Troubleshooting
Contract Negotiations
Sales techniques
Business growth and retention
Staff Training
Account development
Client Relationship Building
Business Development
Strategic Direction
Goal-oriented mindset
Project Planning
Analytical Skills
Problem-Solving
Excellent Communication
Time Management
Interests
Timeline
Representative
DCSK
10.2023 - Current
Account Manager
Xin Networks Limited
11.2017 - 10.2023
Project Engineer
Xin Networks Pte Ltd.
09.2016 - 11.2017
Project Engineer
Century Technology Pte Ltd.
08.2014 - 08.2016
Assistant Engineer
Toshiba Data Dynamics Pte Ltd
12.2011 - 08.2014
Advance Diploma of Engineering - Electrical And Electronic Engineering
Tunku Abdul Rahman College (TARC)
04.2001 -
Bachelor of Engineering - Electronic And Control System
Liverpool John Moores University
04.2001 -
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