Kereena Chao
Brentwood, Burnaby
Summary
- Negotiated prices with clients resulting in 80% cost reduction and 90% sanctifications and only have 2 cases customer complaint in a year.
- Responsible for the email replying and proven track record of driving cost savings, enhancing supply chain efficiency, and maintaining strong supplier relationships.
- Possess strong analytical skills and adept at mutiple market research and negotiation.
- Acknowledged work ethic in maintaining customer's private information
- Skills: 4 years experience in Microsoft Outlook, 8 years in Powerpoint, 1 year ecommerce
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
67 Degrees Clinic
02.2023 - Current
- Negotiated pricing agreements with clients from different countries and surpassing company's expectations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted comparative analyses of treatment methodologies and price across various clinics and international settings
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Executive Administrative Coordinator
Citistar Financial Services
01.2022 - 01.2023
- Managed agendas and calendars, screened and transferred incoming calls and documents to internal personnel.
- Managed procurement processes by placing orders for supplies and policy documents, ensuring timely delivery and adherence to established timelines.
- Organized high-level events and meetings, managing logistics for optimal outcomes.
- Achieved business demand and networked with industry professionals to foster partnerships.
Administrative Clerk
Crystal beaute clinic
04.2020 - 11.2021
- Maintained and ensured confidential information for the team and different department.
- Allocated work priorities for staff across different departments.
- Gathered, organized, and entered data into the database system. Coordinated online meeting invitations and prepared agendas for attendees and managers.
- Ensured punctuality of clients for clinic appointments by sending reminders two days in advance
Logistic Operations Associate
Chanel Fashion Boutique
08.2019 - 01.2020
- Initiated goods requests from the Toronto headquarter and verified lead times
- Verified commitments with the supplier to ensure adherence.
- Ensured timely delivery of urgent shipments and monitored tracking status closely.
- Confirmed that the received goods correspond to the items ordered and resolved any discrepancies immediately.
Operations Assistant
Maxmara
05.2019 - 08.2019
- Evaluated backlog to fulfill orders and ensured smooth operation of the delivery system
- Transported merchandise to sales floor and restock to achieve the profitability goals
- Maintained the inventory system by creating new SKUs.
Education
BBA - Supply Chain Management - Global
Douglas College
New Westminster, BC12.2021
Diploma - Fashion Marketing
Blanche Macdonald Center
Vancouver, BC05.2019
Bachelor of Science - Cosmetic Science
Providence University
Taiwan06.2018
Timeline
Customer Service Supervisor
67 Degrees Clinic
02.2023 - Current
Executive Administrative Coordinator
Citistar Financial Services
01.2022 - 01.2023
Administrative Clerk
Crystal beaute clinic
04.2020 - 11.2021
Logistic Operations Associate
Chanel Fashion Boutique
08.2019 - 01.2020
Operations Assistant
Maxmara
05.2019 - 08.2019
BBA - Supply Chain Management - Global
Douglas College
Diploma - Fashion Marketing
Blanche Macdonald Center
Bachelor of Science - Cosmetic Science
Providence University
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