Kerrisa Wang

• 5+ year in customer service, supply demand, order fulfillment and logistic related roles across industries
• 3-4 years team lead experience and skilled in demand planning, order management, inventory control, continuous process improvement to efficient working procedure
• Take care 1 Global EMS - APAC Region
• Order management & changes Backlog price maintain
• Shipment management Shipment expedite Proactive action to secure On Time Delivery RMA shipment management
• Logistic Program management Coordinate with Logistic team for all kinds of program Key in or monitor consumption order VMI replenishment shipment expediting
• Payment management Payment expedite Credit/Debit Note handling
• Co-work with IS and Sales for critical issues - Customer supply issue & escalation
• Ad-hoc work to support cusotmer assistance.

• Art Jewelry
• Manage day to day operation of ordering and goods allocation between Asia showroom, raw materials managment
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
• Product on-time delivery & direct, optimize and coordinate full order cycle
• Raw material managment ( cut & polished diamonds and stones )
• Custom declearance , TIB (Temporary Importationunder Bond ) /Carnet process
• Purchase Order managment
• Cooperation with the finance department to resolve invoice and pricing issues
• Prodcut allocation between each country
• ( Focus on China, Hong Kong and Taiwan )
• Implement and continuously optimize process for goods transferring & logistic
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Raw material lab certification management & company warranty distribution.

• Ordering & Sales Operation
• Manage day to day operation of ordering and invoicing for complete product range: BU, engines, chassis and spare parts
• Lead a team of 5 teammates to accomplish goals and KPIs :
• Experience

• Coordinate with factory for open order and demand forecast, planing quarterly schedule for BU, chassis, engines and spare parts
• Process import as well as export orders and the respective shipping processes with prioritization of different shipments
• Lead and manage the entire fulfillment operation including but not limited to the day-to day execution of
• Leader Standard Work, Daily Operating Model and other operations processes
• Ensure OTD ( on time delivery ) from supplier to subcontractor, order to cash within agreed period
• Take care of RFQ process of replenishment parts from headquater and order process
• Implement and continuously optimize process for order handing, productions parts accessories parts
• Ensure stable and efficient operations and secure sufficient supply to all partners
• Participate evaluating and auditing process with out-source and internal consultant to ensure daily activities are complied with corporate policy
• Support on marketing event project, product road show, dealer conference, trade show and other inter- company activities
• Cooperate with finance to conduct semi-year department auditing
• Customer service & Logistics
• Customer sales & supply functions
• Purchase Order management, MRP review and inventory control
• Main contact of headquarter to release price to distributors and pricing support to specific business project
• Sales Order management in support of direct sales and distributor
• Order fulfillment Management / Forecast review
• Weekly meeting with sales team to following project and adjust inventory to meet market demand, make sure to meet OTD ( on-time delivery )
• Escalate urgent demand issue to planner and coordinate with customers for detail supply schedule or arrange special delivery if needed
• RMA( return material analysis ) process
• Help customer to submit inquiry and proceed RMA comply with company policy
• Warehouse Functions:
• Coordinate with headquarter to implement SAP system and build up SOP for warehouse operation
• Goods import process and handle custom declaration, coordinate with warehouse on logistic issue and local courier service
• Maintain item master data, new item creation and customer data creation and maintenance
• Issue software license key to customer
• Periodically inventory count ( semi-year and year-end )
• Invoice issue / payment requirements / Debit & Credit note handling with Finance team.

• Order fulfillment, forecast management on assigned business account
• Credit & debet / Billing and process
• Quarterly price adjustment / releasing for distributor
• Respond to pricing queries from Distributions ( WPI, Avnet ) and samples request and tracing
• Coordinate with Engineer department on RMA, FA request and issue 8D report
• Pull-in and push out backlog schedule by customer inquiry and forecast
• Coordinate with logistic for shipping status to insure on time delivery
• Invoice issue / payment requirements / Debit & Credit note handling with Finance Dept
• Assist maintain EHS data for customer and keep all certificates stay in valid.

• Review MRP for responsible product lines and planning forecast to prevent low stock issue
• Business program maintenance - Price protection, stock rotation process
• Responsible for apply quotation and price maintain in price book and system
• Sample apply for NPI project , assist engineer department on RMA / FA process and issue quality report to customer
• Order fulfillment and inventory monitoring
• Back order maintain: based on customer demand and forecast to adjust CRD to prevent line down issue or excess stock
• Warehouse on-site inventory audit
• SAP MM / SD ( Super user, UAT user )
• Aalto University, Execute of Master Business Administrator,
• 3.45/4 GPA
• SAP R3 SD, MM Modules
• SD, MM module
• Microsoft Office suit
• SAP B1
• SD, MM, Financial functions
• Netsuit ERP experience
• Chinese
• Native or bilingual proficiency
• English
• Professional working proficiency

Customer Order Processing
▪ Monitoring and ensure process of customer order(s) into SAP accurately.
▪ Verify articles on customer order against phased in/Phased out period

▪ Ensure Daily order process precisely completed and delivery
▪ Follow pricing guidelines and standard setting.
▪ Monitoring Outstanding Open Order Report to sales team timely review

▪ Support special tasks and new project(s) requirements assigned by immediate supervisor.
▪ Support system roll-out and stability and enhancement projects for Logistics and SAP.
▪ SAP system Local Key User and support testing for system new function