Kevin Hsiao
Senior Sales Representative
17F No. 259, Section 2, Zhongshan Rd, Zhonghe District, New Taipei City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Senior Sales Representative
Best Ring Industrial Corp.
2 2023 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Acknowledged for achieving 23% increase in sales YoY.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Expanded international market presence by identifying and establishing new partnerships with distributors in the US, Europe, and Asia market.
- Created detailed reports for management review on global sales trends, challenges faced, and proposed solutions. These solutions include communicating with our RD department on special specifications on rubber material and how the mold should be created.
- Attended international conventions such as APPEX which generated multiple leads and led to successful placed orders.
Marketing Manager
Lacy Lashes
2020.07 - 2023.02
- Boosted brand awareness and sales by generating leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Collaborated with cross-functional teams to ensure consistent branding across all company touch-points and communications channels.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Optimized website content for improved search engine rankings and increased web traffic.
- Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
- Leveraged marketing automation tools to streamline campaign execution and tracking, such as Klayvio and Mailchimp.
Marketing Specialist
Chowbus
2019.08 - 2020.07
- Coordinated with social media, public relations and other teams to execute product introductions.
- Studied demographic data to determine optimal marketing segments, competitor offerings and tactics for persuasion on upcoming marketing campaigns.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Generated 100+ leads per special events, resulting in a $200-$500 weekly revenue with places such as the UW Square, Bellevue Square, and Seattle Chinatown District.
- Collected data and analyzed with local businesses in order to help them become more competitive through a variety of marketing techniques.
Event Promoter
Standard Marketing Events
2019.05 - 2019.08
- Grew weekly revenue of $3000~$5000 by planning and executing promotional events at Walmart, Kohl, Fred Meyer, and Meijer.
- Trained junior recruiters in interviewing, recruiting and on boarding strategies.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Maintained records related to sales, returns and inventory availability.
- 70% of our monthly sales were generated through the marketing campaigns which were created through custom and 3rd party apps such as Zapier, Wiremo, and Yotpo
Salesperson
Chunghwa Telecom
2017.06 - 2017.09
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings, which lead to a 10% customer retention rate.
- Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
- Delivered effective oral presentations to staff, clients, and management, which was based upon data compiled from different research sources. Which lead to successfully creating special marketing campaigns that help generated a 15% in sales.
Front Desk Attendant
1st Fitness gym
2016.05 - 2016.09
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Verified student eligibility and updated student records and collected and organized data.
Teaching Assistant
Giraffe English
2014.05 - 2016.08
- Facilitated and trained students for grammar and English exams, resulting in 25% increase on average exam scores by the end of the semester.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques and fun physical activities.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Waiter
Mr. onion 牛排餐廳
2015.06 - 2015.08
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Package Handler
Best Ring Industrial Corp.
2012.06 - 2012.08
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education
Bachelor's degree - Marketing
Seattle University
2015.01 - 2019.04
High School - undefined
Taipei American School
2009.01 - 2015.04
Skills
E-commerce Optimization
Promotional planning
Competitor research
Interpersonal communication skills
Customer Relationship Building
Client Service
Sales Development
Project Management
Facebook Ads
E-commerce Optimization
Certification
Dale Carnegie Training
Languages
Chinese
Proficient
C2
Taiwanese
Upper intermediate
B2
English
Proficient
C2
Timeline
Marketing Manager
Lacy Lashes
2020.07 - 2023.02
Marketing Specialist
Chowbus
2019.08 - 2020.07
Event Promoter
Standard Marketing Events
2019.05 - 2019.08
Salesperson
Chunghwa Telecom
2017.06 - 2017.09
Front Desk Attendant
1st Fitness gym
2016.05 - 2016.09
Waiter
Mr. onion 牛排餐廳
2015.06 - 2015.08
Bachelor's degree - Marketing
Seattle University
2015.01 - 2019.04
Teaching Assistant
Giraffe English
2014.05 - 2016.08
Package Handler
Best Ring Industrial Corp.
2012.06 - 2012.08
High School - undefined
Taipei American School
2009.01 - 2015.04
Senior Sales Representative
Best Ring Industrial Corp.
2 2023 - Current
Dale Carnegie Training
Microsoft Office Specialist Excel (2016)
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