Kevin Liang
Brisbane,Australia
Summary
Results-driven professional specializing in business operations and data analysis, with proven ability to derive market insights and implement strategic initiatives. Strong communication and collaboration skills enhance customer experience and relationship management. Bilingual in English and Mandarin, committed to continuous improvement and delivering measurable outcomes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Team member
Coles
Brisbane, Australia
2025.01 - 2026.01
- Ensured accuracy and efficiency in fulfilling online orders, maintaining strong attention to detail and time management under pressure
- Applied analytical thinking to improve order accuracy and workflow efficiency
- Communicated effectively with customers and team members to resolve issues and ensure high satisfaction
Sales Consultant & Customer service
Aster Group
Brisbane, Australia
2024.01 - 2025.01
- Led a process improvement project, resulting in smoother handovers and higher customer satisfaction
- Analysed customer data and feedback to support sales strategy and product improvement
- Delivered clear and professional communication across multiple channels (phone, email, chat) to enhance customer relationships
- Collaborated with cross-functional teams to improve service processes and efficiency (Retail & E-commerce)
Sales Assistant
Voltronic Power Technology Co., Ltd.
Taipei City
2021.01 - 2022.01
- Assisted in analysing sales trends and market responses to inform business decisions
- Supported data entry and product information management, ensuring accuracy and consistency for internal reporting
- Maintained strong coordination and documentation practices across departments
- (Electronic Industry, over 500 Employees)
Administrative assistant
Wan Hai Lines, Ltd.
Taipei City
2019.06 - 2021.09
- Maintained internal process documentation and databases, ensuring accuracy and traceability.
- Supported internal projects through documentation, data consolidation, scheduling, and meeting coordination.
- Handled invoicing and administrative records, ensuring process accuracy and compliance.
- Provided administrative and cross-functional support to improve overall team efficiency.
Education
Master of Business - Marketing & Organizational Sustainability
University of Queensland
Brisbane, Australia 2024.02 - 2025.12
Bachelor - Public Administration Management
National Taipei University
Taipei, Taiwan 2018.01 - 2021.01
Timeline
Team member
Coles
2025.01 - 2026.01
Master of Business - Marketing & Organizational Sustainability
University of Queensland
2024.02 - 2025.12
Sales Consultant & Customer service
Aster Group
2024.01 - 2025.01
Sales Assistant
Voltronic Power Technology Co., Ltd.
2021.01 - 2022.01
Administrative assistant
Wan Hai Lines, Ltd.
2019.06 - 2021.09
Bachelor - Public Administration Management
National Taipei University
2018.01 - 2021.01