Summary
Overview
Work history
Education
Timeline
Generic
Kevin Liang

Kevin Liang

Brisbane,Australia

Summary

Results-driven professional specializing in business operations and data analysis, with proven ability to derive market insights and implement strategic initiatives. Strong communication and collaboration skills enhance customer experience and relationship management. Bilingual in English and Mandarin, committed to continuous improvement and delivering measurable outcomes.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Team member

Coles
Brisbane, Australia
01.2025 - 01.2026
  • Ensured accuracy and efficiency in fulfilling online orders, maintaining strong attention to detail and time management under pressure
  • Applied analytical thinking to improve order accuracy and workflow efficiency
  • Communicated effectively with customers and team members to resolve issues and ensure high satisfaction

Sales Consultant & Customer service

Aster Group
Brisbane, Australia
01.2024 - 01.2025
  • Led a process improvement project, resulting in smoother handovers and higher customer satisfaction
  • Analysed customer data and feedback to support sales strategy and product improvement
  • Delivered clear and professional communication across multiple channels (phone, email, chat) to enhance customer relationships
  • Collaborated with cross-functional teams to improve service processes and efficiency (Retail & E-commerce)

Sales Assistant

Voltronic Power Technology Co., Ltd.
Taipei City
01.2021 - 01.2022
  • Assisted in analysing sales trends and market responses to inform business decisions
  • Supported data entry and product information management, ensuring accuracy and consistency for internal reporting
  • Maintained strong coordination and documentation practices across departments
  • (Electronic Industry, over 500 Employees)

Administrative assistant

Wan Hai Lines, Ltd.
Taipei City
06.2019 - 09.2021
  • Maintained internal process documentation and databases, ensuring accuracy and traceability.
  • Supported internal projects through documentation, data consolidation, scheduling, and meeting coordination.
  • Handled invoicing and administrative records, ensuring process accuracy and compliance.
  • Provided administrative and cross-functional support to improve overall team efficiency.

Education

Master of Business - Marketing & Organizational Sustainability

University of Queensland
Brisbane, Australia
02.2024 - 12.2025

Bachelor - Public Administration Management

National Taipei University
Taipei, Taiwan
01.2018 - 01.2021

Timeline

Team member

Coles
01.2025 - 01.2026

Master of Business - Marketing & Organizational Sustainability

University of Queensland
02.2024 - 12.2025

Sales Consultant & Customer service

Aster Group
01.2024 - 01.2025

Sales Assistant

Voltronic Power Technology Co., Ltd.
01.2021 - 01.2022

Administrative assistant

Wan Hai Lines, Ltd.
06.2019 - 09.2021

Bachelor - Public Administration Management

National Taipei University
01.2018 - 01.2021
Kevin Liang