Kevin Neis Huang
Graduated Student
New Taipei,NWT
Summary
Working at Fullon Hotel enhanced my problem solving skills through handling daily costumer complaints within tight timeframes. I often worked shifts with insufficient staff, which required multitasking and assisting teammates to achieve efficient results. Managing the buffet section familiarized me with working under pressure and honed my time management skills, enabling me to deliver the best possible service to customers
Overview
1
1
year of professional experience
Work History
Buffet Attendant & Server
Fullon Hotel Tamsui Fisherman's Wharf
09.2023 - Current
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Managed buffet station
- Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
- Minimized wait times for guests, skillfully managing busy periods while maintaining high-quality service standards.
- Assisted in training new hires on best practices for buffet attendance
Education
Bachelor of Business Administration - International Tourism Management
Tamkang University
Tamsui, Taiwan 04.2001 -
Chinese Language Studies - Practical Chinese Reading And Writing
Mandarin Training Center NTNU
Taipei, Taiwan 04.2001 -
English Language Studies - General English
CCEL
Auckland, New Zealand 04.2001 -
Skills
Excellent customer service
Teamwork and Collaboration
Problem-Solving
Guest service
Multitasking
Excellent Communication
Time management abilities
Patient Relations
Customer Needs Assessment
Customer Complaint Resolution
Languages
Portuguese
Native language
English
Advanced
C1
Chinese (Mandarin)
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Buffet Attendant & Server
Fullon Hotel Tamsui Fisherman's Wharf
09.2023 - Current
Bachelor of Business Administration - International Tourism Management
Tamkang University
04.2001 -
Chinese Language Studies - Practical Chinese Reading And Writing
Mandarin Training Center NTNU
04.2001 -
English Language Studies - General English
CCEL
04.2001 -
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