Opera
Kevin Xavier
Concierge Shift Leader
Hsinchu County
Summary
Studying as Indonesian in Taiwan is always a challenge, language barrier, cultural differences, etc., but by having to work in team all the time increases my ability to adapt in every new environments. Furthermore, dynamic concierge professional with leadership experience at Sheraton Hsinchu Hotel, inquire me to improve effective communications by excelling guest satisfaction through personalized service. Proficient in Mandarin and English let me deliver equal quality in communication with every guest, enhancing guest experiences and fostering trust. I am eager to learn and work with the company to deliver the best services we could.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Concierge Team Leader
Sheraton Hsinchu Hotel
06.2025 - Current
- Coordinated special events for guests, delivering memorable experiences that exceeded expectations.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Provided language translation services as needed, easing communication barriers for international guests.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Maintained detailed records of guest preferences to personalize future visits.
- Mentored new team members on company policies and procedures, resulting in faster integration into the team.
Concierge Agent
Sheraton Hsinchu Hotel
07.2023 - 05.2025
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Continuously updated knowledge of local attractions, events, and businesses to provide accurate information to guests.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Managed package deliveries and mail distribution for both guests and staff members.
Intern
Sheraton Hotels
06.2022 - 02.2023
- Two months assisting housekeeping, and four months as a bellman.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Translator and Cameraman
Hsiuping University of Science and Technology - Tourism and Recreation Department
02.2020 - 02.2023
- Translated documents from Chinese to English, and Indonesian.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Boosted understanding and cultural relevance, tailoring translations to specific target audiences.
Elementary English Teacher
Hsiuping University of Science and Technology - Digital Student Buddy Program
02.2021 - 06.2021
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Enhanced student understanding of complex subjects through the use of creative teaching strategies and engaging activities.
- Assessed student progress regularly using formative assessments, providing targeted feedback for improvement.
Education
Bachelor of Management - Tourism And Recreation Management
Hsiuping University of Science And Technology
Taichung, Taiwan 04.2001 -
High School Diploma - Tax Accounting
SMK. Dr Sjahrir
Medan, Indonesia 04.2001 -
Skills
Leadership
Verbal communication
Customer service expertise
Software
Microsoft Office
Badminton
I play badminton casually.
Timeline
Concierge Team Leader
Sheraton Hsinchu Hotel
06.2025 - Current
Concierge Agent
Sheraton Hsinchu Hotel
07.2023 - 05.2025
Intern
Sheraton Hotels
06.2022 - 02.2023
Elementary English Teacher
Hsiuping University of Science and Technology - Digital Student Buddy Program
02.2021 - 06.2021
Translator and Cameraman
Hsiuping University of Science and Technology - Tourism and Recreation Department
02.2020 - 02.2023
Bachelor of Management - Tourism And Recreation Management
Hsiuping University of Science And Technology
04.2001 -
High School Diploma - Tax Accounting
SMK. Dr Sjahrir
04.2001 -
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