Kimi Chang

• Leading new tool installation project.
• Worldwide technical support.
• Collaborated with stakeholders to clearly define project requirements, ensuring successful outcomes.

Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.

Engaged in first-level support for customers requiring routine support and troubleshooting.

Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.

Tested and checked performance of hardware and software programs.

Leading TSMC,UMC and worldwide customer service and installation project.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Foup clean system, Mask inspection system , foup dimension inspection system ,be responsible for Installation
project team leader, structure trainer for new employee , customer meeting and issue report, full inexperience on
troubleshooting, tool design and modify, problem analysis, familiar with KUKA robot.

Wet Etching system(FSI) experience, support customer 24 hr on-call troubleshooting, be responsible for C.I.P project
to improvement tool available time. organize problem analysis.