KOAN CHIEN
Customer Service
Taipei City
Summary
Experienced Cashier with a proven track record of 5 years delivering exceptional customer service in fast-paced retail environments. Skilled in upselling and visual merchandising, adept at operating advanced cash register systems.
Dedicated Manager with strong leadership, organizational prowess, and excellent communication skills, overseeing high-performing cross-functional teams. Demonstrated ability to lead projects, manage company operations, and drive business growth.
Detail-oriented Customer Service Officer with 2 years of experience, known for reliability and organizational skills. Capable of managing multiple priorities with a positive approach, eager to take on additional responsibilities to achieve team objectives.
Motivated by interpersonal connections, collaboration, and problem-solving, committed to delivering superior service and consistent, impactful outcomes in challenging roles.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Counter Cashier
T4 Westfield London
London
05.2022 - 12.2023
- Boxed and wrapped hand-shaken drink with care to maintain quality and presentation.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Performed accurate cash counts at store opening and closing.
- Made sure bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Kept checkouts areas and general store clean and orderly.
- Trained and mentored new cashiers and clerks in correct processes.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Customer Service Officer
TaskUs Taiwan Ltd.
Taipei City
09.2020 - 02.2022
- Responded to customer requests with friendly, knowledgeable service and support.
- Engaged in team-building activities to build rapport with staff.
- Recorded and processed customer data accurately.
- Responded to and summarised customer complaints and feedback.
- Delivered responsive, innovative customer programmes to maintain brand engagement and loyalty.
- Responded to customer queries and provided excellent customer service.
- Interpreted data trends and transactional surveys to maximise engagement opportunities.
- Improved company processes by analysing customer feedback and service trends.
- Used word and excel to manage customer relationship and record detailed notes.
- Recorded information about inquiries and complaints within internal database.
Sales Advisor
FAIRTON TAIWAN Ltd.
Taipei City
06.2019 - 05.2020
- Strategised prospecting approach, regularly updating prospects in company CRM system.
- Analysed competitor performance and market trends to inform sales forecasting.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Retained customers by building rapport and delivering tailored product recommendations.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Improved new business using targeted door-to-door selling.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Sales Assistant
UNIQLO TAIWAN Ltd.
Taipei City
01.2018 - 02.2019
- Operated POS to process large amount in sales transactions daily with zero error.
- Exceeded weekly targets through dedicated service and selling.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Built lasting relationships with clients through customer service interactions.
- Employed visual merchandising skills to present in-store displays of new products, increasing footfall and transaction rates.
- Guaranteed exceptional store cleanliness in line with through regular sweeping, vacuuming, mopping and dusting.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Sales Assistant
The Gap, Inc.
Taipei City
09.2016 - 11.2017
- Maintained knowledge of products and features to provide recommendations to customers.
- Provided active support to colleagues by sharing up-to-date product knowledge.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Presented product features and benefits, performing product demonstrations to help visualisation.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Education
Bachelor of Arts - History
Tunghai University
Taichung, Taiwan 09.2012 - 06.2016
Timeline
Counter Cashier
T4 Westfield London
05.2022 - 12.2023
Customer Service Officer
TaskUs Taiwan Ltd.
09.2020 - 02.2022
Sales Advisor
FAIRTON TAIWAN Ltd.
06.2019 - 05.2020
Sales Assistant
UNIQLO TAIWAN Ltd.
01.2018 - 02.2019
Sales Assistant
The Gap, Inc.
09.2016 - 11.2017
Bachelor of Arts - History
Tunghai University
09.2012 - 06.2016
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