Kuan Wei Chih

• Managing the implementation of a global Software Entitlement Platform, integrating SAP ERP and CRM with existing license tools; MVP in September 2025 and Phase 1 go-live in November 2025 to standardize software sales and entitlement processes.

• Led a 10-member cross-functional IT team using DevOps methodology to successfully deploy CPQ systems across the Netherlands, Belgium, and Switzerland, achieving full integration and operational readiness within 18 months.
• Served as the pivotal CPQ product management lead, driving stakeholder alignment through strategic communication and effective change management, ensuring the delivery of a universally endorsed solution.
• Streamlined global sales operations by standardizing processes across Europe and the Americas, resulting in increased operational efficiency, simplified workflows, and enhanced cross-regional collaboration.
• Developed and implemented a comprehensive training and testing program, securing a 95% user adoption rate and high satisfaction scores, empowering teams for sustained operational excellence and long-term success.

• Collaborated with Salesforce partners to implement Salesforce CPQ across Sweden and Australia, optimizing pricing models and accelerating the sales cycle.
• Developed pricing models within CPQ, including cost-plus, value-based, and lifecycle pricing, improving accuracy and flexibility.
• Created a "Gap to Opportunity" workflow, converting end-of-lifecycle products into profitable aftermarket sales, boosting market agility.
• Integrated Salesforce Einstein AI to develop a forecasting tool, reducing logistics costs and lead times while enhancing customer satisfaction through better inventory control

• Utilized Excel database to consolidate monthly data from ERP Sales Invoices, CRM Opportunities, and Customer Asset potential markets, providing leadership with a 360-degree customer overview report that highlights sales performance and uncovers potential market opportunities.
• Created dashboards in Tableau, Power BI, QlikView, and Salesforce for different user groups, empowering teams to leverage data efficiently and helping leadership make informed decisions through visual insights.
• Designed and deployed an SFDC CRM platform for P&S aftermarket sales, integrating lead, opportunity, asset, and contract management functions to enhance customer engagement and improve sales success rates.
• Led key CRM advancements, including MDM and CSC integrations, centralizing data and optimizing customer interactions.

• Conducted comprehensive market analysis for Sandvik Coromant in China.
• Led a cost reduction initiative at Sandvik Materials Technology in Sweden.
• Drove a data cleanup project for Sandvik Mining in Netherlands.

Contributed to a materials engineering team on three global projects, focusing on construction material design and cost control.