Kuang-Yi Lai

• Performed regular maintenance, troubleshooting, and repair of client network equipment.
• Installed and configured switches, routers, firewalls, wireless, and security devices.
• Conducted presales projects: network and cybersecurity solution planning and presentation.
• Provided Tier-2 technical support.
• Managed department operations for a team of 9 members: Project tracking, task assignment, manpower allocation, and staff hiring and training.
• Led network infrastructure upgrade projects for large multinational enterprises, including wired/wireless networks and security systems
• Planned architecture and generated configuration templates, established operational plans, and provided technical support.

• Performed regular maintenance, troubleshooting, and repair of client network equipment.
• Installed and configured switches, routers, firewalls, wireless, and security devices.

Key Projects:

• Global Firewall Deployment : Implemented Palo Alto firewalls across Taiwan, China, and Germany; configured global SSLVPN, Site-to-Site VPNs, and dedicated routes; centralized management via Panorama.
• Firewall Upgrade and Replacement: Deployed 18 FortiGate firewalls at headquarters and Taoyuan branch; established global Site-to-Site VPNs; centralized logging and analysis using FortiAnalyzer.
• Enterprise-Wide SD-WAN Implementation: Built SD-WAN network across headquarters and 14 branch offices using FortiGate firewalls; managed bandwidth and load balancing; centralized firewall policies via FortiManager.
• Corporate Network Restructuring : Redesigned IP schemes, global routing, VPNs, and firewall policies for Taiwan headquarters and branch offices.
• Factory Network Firewall Deployment : Implemented FortiGate firewalls to control inter-segment traffic and analyzed traffic using FortiAnalyzer.
• Maintained network environments and devices for multiple large-scale technology clients.

• Performed regular maintenance, troubleshooting, and repair of client network and server equipment.
• Installed and configured network devices, including switches, routers, firewalls, and wireless equipment.

• Provided technical support for online English instructors, resolving issues such as network latency, microphone/camera malfunctions, and basic computer troubleshooting.
• Facilitated communication between instructors and students, monitored class progress, and ensured smooth course delivery.
• Managed instructor scheduling, evaluated teaching quality, and conducted class performance oversight.
• Communicated effectively in English with instructors and students.