KueiLin Peng
Senior Relocation Consultant
Taichung
Summary
Enthusiastic Relocation Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Global Mobility.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Relocation Consultant
People First Relocation
Taichung
07.2018 - Current
- Single point of contact for assignees, corporate client HR and Relocation Agents
- Follow relevant process flows in the delivery of all relocation services including, escalation processes if necessary.
- Policy counseling / briefing
- Ensuring that expatriates, and HR follow the guideline set out by corporate accounts HR policies/directives
- Coordination and provision of the following relocation services (not limited to) in Taiwan
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Front Desk Receptionist
Windsor Hotel Taichung
Taichung
05.2016 - 06.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
Education
Bachelor of Science - Hospitality Administration And Management
TungHai University
Taichung, Taiwan 09.2013 - 09.2017
Skills
Teamwork and Collaboration
Certification
Worldwide ERC Global Mobility Specialist
Timeline
Eura Managing International Mobility Certified
06-2021
Worldwide ERC Global Mobility Specialist
01-2020
Relocation Consultant
People First Relocation
07.2018 - Current
TOEIC Gold (930)
06-2018
Front Desk Receptionist
Windsor Hotel Taichung
05.2016 - 06.2018
Bachelor of Science - Hospitality Administration And Management
TungHai University
09.2013 - 09.2017
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