Kun-Yu LAI
Keelung
Summary
Successful [Job Title] with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in [Software].
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
IT Administrative Officer
YangMing Marine Transport Corporation
04.2025 - Current
- Assisted with troubleshooting for our shipping agency in the Asia region, resolving issues in the in-house developed system for the agent's daily operations, including CRM, Booking, Export/Import documentation, container tracking, data exchange, accounting, and more.
- Coordinated with users and developers on system customizations, including specific reports and special functions, ensuring user requirements were effectively communicated to the development team. Testing was conducted in the BCD environment before applying changes to the production environment.
- Performed SQL queries in the backend database based on errors reported by users through the frontend interface to validate data consistency and resolve discrepancies between displayed data and database records.
- Exported database data using SQL queries into various formats (e.g., CSV, Excel), and set up scheduled jobs based on agent users' requirements to support reporting, audits, and business data analysis.
- Configured and mapped EDI data between customers, depots, terminals, and customs for shipment booking information, container dynamic data, loading/discharge manifests, and customs declaration data.
- Created and maintained job schedules on Limagito job servers to automate routine tasks, such as data exports to agent FTP servers, RightFax auto-mail sending, and inbound/outbound EDI transmissions, streamlining operations and ensuring the timely delivery of critical information.
- Conducted training sessions for agent users on the upgrade from Java 12c to .NET for the Booking module, covering system usage, troubleshooting steps, and best practices to ensure efficient usage of the new .NET interface.
- Evaluated the functionalities and requirements used by various agents in other modules, providing detailed feedback to the development team to facilitate the transition of those features to the .NET version.
- Collaborated with the internal IT team to ensure that agency systems were able to correctly download data from the HQ's database, such as long-term vessel schedules and freight rate data.
IT Manager
YangMing Shipping Europe GmbH
02.2023 - 04.2025
IT Manager
YangMing (Mediterranean) Ltd.
04.2022 - 02.2023
Deputy IT Administrative Officer
YangMing Marine Transport Corporation
03.2021 - 04.2022
Deputy Administrative Officer
YangMing Marine Transport Corporation
12.2019 - 03.2021
Education
Master of Science - Institute of Oceanography
National Taiwan University
Taipei, Taiwan07-2019
Skills
- FLUENT IN [中文]
Additional Information
EU BLUE CARD HOLDER
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
IT Administrative Officer
YangMing Marine Transport Corporation
04.2025 - Current
IT Manager
YangMing Shipping Europe GmbH
02.2023 - 04.2025
IT Manager
YangMing (Mediterranean) Ltd.
04.2022 - 02.2023
Deputy IT Administrative Officer
YangMing Marine Transport Corporation
03.2021 - 04.2022
Deputy Administrative Officer
YangMing Marine Transport Corporation
12.2019 - 03.2021
Master of Science - Institute of Oceanography
National Taiwan University
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