Kuo Chieh-yu
Taipei,TPE
Overview
10
10
years of professional experience
4
4
Languages
Work History
Sales Assistant
亞耕
05.2021 - 06.2022
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Project Manager
兆竑投資開發有限公司
08.2020 - 03.2021
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Marketing Manager's Assistant
Century Bar
12.2018 - 03.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Supervisor of Housekeeping Department
Hyde Park Inn
12.2018 - 12.2019
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Receptionist Assistant
Hyde Park Inn
09.2017 - 11.2018
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Collaborated with team members on various projects, fostering a cooperative work environment with improved efficiency.
Waitress
Hingara
11.2016 - 11.2017
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Administrative Assistant
品牙醫
09.2012 - 09.2013
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
MBA - Master of Business – International Business
University of Wollongong
Sydney 04.2001 -
BBA - 風險管理與保險
銘傳大學
Taipei, Taiwan 04.2001 -
Skills
Visual Merchandising
undefinedTimeline
Sales Assistant
亞耕
05.2021 - 06.2022
Project Manager
兆竑投資開發有限公司
08.2020 - 03.2021
Marketing Manager's Assistant
Century Bar
12.2018 - 03.2020
Supervisor of Housekeeping Department
Hyde Park Inn
12.2018 - 12.2019
Receptionist Assistant
Hyde Park Inn
09.2017 - 11.2018
Waitress
Hingara
11.2016 - 11.2017
Administrative Assistant
品牙醫
09.2012 - 09.2013
MBA - Master of Business – International Business
University of Wollongong
04.2001 -
BBA - 風險管理與保險
銘傳大學
04.2001 -
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