KUO-HSIEN LIAO
Summary
Reliable professional with a background in administration and Japanese customer service. Known for a patient approach to problem-solving and a strong enthusiasm for team support, I bring a mix of organizational expertise and operational flexibility. With a commitment to punctuality, I am ready to contribute effectively to both professional office and hands-on work environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
YEI SHIEN Enterprise Co., Ltd
Taiwan
06.2023 - 12.2025
- Managed daily office operations, including staff attendance tracking, procurement of supplies, and petty cash reconciliation.
- Streamlined administrative workflows and improved office procedures, resulting in enhanced team productivity and better resource management.
- Coordinated the end-to-end recruitment process, from posting job advertisements and screening resumes to scheduling interviews and managing candidate communication.
Customer Service Officer
CTBC Bank
Taiwan
03.2022 - 04.2023
- Resolved customer inquiries and complaints efficiently, enhancing overall client satisfaction.
- Assisted customers in navigating online banking platforms, improving user experience and accessibility.
- Supporting for Japanese clients, managing everything from initial inquires to post-service feedback.
Education
Bachelor of Arts - Japanese
Tamkang University
Skills
- Customer service
- Computer skills
- Office administration
Languages
Chinese
Native or Bilingual
English
Professional Working
Japanese
Professional Working
Timeline
Administrative Assistant
YEI SHIEN Enterprise Co., Ltd
06.2023 - 12.2025
Customer Service Officer
CTBC Bank
03.2022 - 04.2023
Bachelor of Arts - Japanese
Tamkang University