Laura Cheng

International Private Banking System

• Responsible for requirements analysis and design for the International Private Banking System, with a primary focus on PB account onboarding processes, account management, customer portfolio management, and user access security.
• Interacted with internal users in Singapore and Hong Kong to understand business needs and translate them into requirements and project scope.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Accelerated requirements gathering by leading over 40 workshops, enabling the rapid completion of documentation and the definition of clear project objectives and deliverables within a three-month timeframe.

AML Anti-Money Laundering System

• Responsible for AML system requirements analysis and design, primarily focusing on automated account review case assignment, management of customer TRUE HIT blacklists, and handling daily maintenance requests.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering over 20 meetings, resulting in clear project objectives and deliverables.
• Improved project efficiency by approximately 40% in processing time by analyzing business processes and identifying areas for improvement.

• Developed 3 revenue recognition business processes, user training programs, and wrote user manuals.
• Engaged in cross-functional communication with regional teams across various countries to design and update reports based on their business requirements.
• Analyzed data from cloud marketplaces to provide graphical dashboards for regional user decision-making.
• Managed customized reporting requirements, projects, and timelines for Japan, the United States, Europe, and the Asia-Pacific region.