Summary
Overview
Work History
Education
Certification
Extracurricular activities
Timeline
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Minhsuan Lee

Minhsuan Lee

Cabin Crew Member

Summary

Dynamic and dedicated professional with experience at Eva Airways, excelling in safety awareness and passenger assistance. Proven ability to manage challenging situations while enhancing customer satisfaction. Skilled in air ticketing and culturally sensitive support, ensuring a seamless travel experience for all passengers. Committed to maintaining high standards of service and safety.

Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Cabin Crew Member

Eva Airways
02.2017 - Current


  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.

Customer Support Associate

Open Access BPO
09.2016 - 09.2017


  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Responded to customer requests for flight booking and flight information etc.

Education

Bachelor - Department of Applied Chinese

Wenzao Ursuline University of Language
Kaohsiung City, Taiwan
06-2015

Bachelor - School of Chinese As A Second Language

Beijing Foreign Studies University
Beijing China
06-2015

Certification

Chinese teacher training

Extracurricular activities

Completed teacher training course for teaching Chinese as second language to teenagers.


Virginia Commonwealth University Online Chinese Course.

Timeline

Cabin Crew Member

Eva Airways
02.2017 - Current

Customer Support Associate

Open Access BPO
09.2016 - 09.2017

Chinese teacher training

06-2014

Amadeus booking system

01-2013

Bachelor - Department of Applied Chinese

Wenzao Ursuline University of Language

Bachelor - School of Chinese As A Second Language

Beijing Foreign Studies University
Minhsuan LeeCabin Crew Member