Minhsuan Lee
Cabin Crew Member
Summary
Dynamic and dedicated professional with experience at Eva Airways, excelling in safety awareness and passenger assistance. Proven ability to manage challenging situations while enhancing customer satisfaction. Skilled in air ticketing and culturally sensitive support, ensuring a seamless travel experience for all passengers. Committed to maintaining high standards of service and safety.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Cabin Crew Member
Eva Airways
02.2017 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Customer Support Associate
Open Access BPO
09.2016 - 09.2017
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for flight booking and flight information etc.
Education
Bachelor - Department of Applied Chinese
Wenzao Ursuline University of Language
Kaohsiung City, Taiwan06-2015
Bachelor - School of Chinese As A Second Language
Beijing Foreign Studies University
Beijing China 06-2015
Certification
Chinese teacher training
Extracurricular activities
Completed teacher training course for teaching Chinese as second language to teenagers.
Virginia Commonwealth University Online Chinese Course.
Timeline
Cabin Crew Member
Eva Airways
02.2017 - Current
Customer Support Associate
Open Access BPO
09.2016 - 09.2017
Chinese teacher training
06-2014
Amadeus booking system
01-2013
Bachelor - Department of Applied Chinese
Wenzao Ursuline University of Language
Bachelor - School of Chinese As A Second Language
Beijing Foreign Studies University