LIAO SIH-YU
International Tourism Managerment
Chiayi City
Summary
Through these roles, I have developed strong problem-solving abilities and learned how to effectively handle customer inquiries and resolve issues under pressure. These experiences have also significantly enhanced my English proficiency. Moreover, teaching English has provided an excellent opportunity to reinforce and solidify my language skills, benefiting both my professional and personal growth.
Overview
4
4
years of professional experience
1
1
Language
Work History
Restaurant Server (Front-of-House)
Yushanya Steakhouse
11.2021 - 08.2024
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
Ticketing Agent
Jingyuan Scenic Restaurant
09.2024 - 02.2025
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Teaching Assistant and Front Desk Staff at Tutoria
Gao Ming Wenli Tutorial Center
10.2024 - 01.2025
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Sales and Customer Service Representative
Watsons Bay
09.2025 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
English Tutor
Parients
09.2025 - Current
- Improved students' written and verbal English skills through personalized learning programs.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
Education
Bachelor of Science - International Tourism Managerment
National Kaohsiung University of Hospitality And Tourism
Kaohsiung City, Taiwan 04.2001 -
Skills
Active listen
Problem-solving
Team collaboration
Time management
Empathy and patience
Customer satisfaction
Interpersonal skills
Conflict resolution
Timeline
Sales and Customer Service Representative
Watsons Bay
09.2025 - Current
English Tutor
Parients
09.2025 - Current
Teaching Assistant and Front Desk Staff at Tutoria
Gao Ming Wenli Tutorial Center
10.2024 - 01.2025
Ticketing Agent
Jingyuan Scenic Restaurant
09.2024 - 02.2025
Restaurant Server (Front-of-House)
Yushanya Steakhouse
11.2021 - 08.2024
Bachelor of Science - International Tourism Managerment
National Kaohsiung University of Hospitality And Tourism
04.2001 -