Summary
Overview
Work History
Education
Skills
Timeline
Generic

LI CHING CHANG

General Manager Of Toyota Service
New Taipei

Summary

Seasoned executive with a robust history at Hotai Motor (Toyota Taiwan), excelling in operations management and team leadership. Spearheaded Toyota and Lexus brand growth, enhancing customer satisfaction and service innovation. Proven expertise in project management and customer relationship management, significantly contributing to market expansion and product development.

Overview

22
22
years of professional experience

Work History

General Manager of Toyota Service

Hotai Motor (Toyota Taiwan)
New Taipei
07.2023 - Current
  • Manage Toyota parts sales, pricing, promotion and profit.
  • Manage Toyota service workshop operations including process, personnel, and new service.
  • Improve customer experience and satisfaction to Toyota service.

Chief Officer

Carmax (Toyota Accessory Taiwan)
Taoyuan City
07.2020 - 06.2023
  • Managed sales planning, pricing, and promotion of Toyota accessory.
  • Managed planning of new product.
  • Manged planning of connected business(Internet of Vehicle)
  • As Director of Smart Design Technology(Carmax Affiliate) to be responsible for IoV software and hardware development.
  • As Director of Aim Technology(Joint Venture with Garmin) to supervise multimedia unit development.

General Manager of Lexus

Hotai Motor (Toyota Taiwan)
Taipei
07.2018 - 06.2020
  • Managed overall Lexus sales operations including sales planning, product, pricing and promotion.
  • Managed Lexus brand marketing and customer retention campaign.

Deputy General Manager of Toyota

Hotai Motor (Toyota Taiwan)
Taipei
07.2011 - 06.2018
  • Managed Toyota brand and product marketing.(2017-18)
  • Managed Toyota product planning and pricing.(2014-17)
  • Managed Toyota sales planning and promotion.(2011-14)

Manager

Toyota Motor Corporation
03.2010 - 06.2011

In charge of overseas product planning (East Asia & ASEAN market)

Manager

Toyota Motor Asia Pacific
01.2009 - 02.2010

In charge of regional sales planning and area operations(Korea & Taiwan).

Assistant Manager

Hotai Motor (Toyota Taiwan)
Taipei
09.2002 - 12.2008

Experienced various positions including sales planning, product introduction, pricing and promotion for Toyota new cars in Taiwan market.

Education

MBA -

University of Illinois
Chicago
04.2001 -

Skills

Operations management

Customer relationship management

Team leadership

Project management

Timeline

General Manager of Toyota Service

Hotai Motor (Toyota Taiwan)
07.2023 - Current

Chief Officer

Carmax (Toyota Accessory Taiwan)
07.2020 - 06.2023

General Manager of Lexus

Hotai Motor (Toyota Taiwan)
07.2018 - 06.2020

Deputy General Manager of Toyota

Hotai Motor (Toyota Taiwan)
07.2011 - 06.2018

Manager

Toyota Motor Corporation
03.2010 - 06.2011

Manager

Toyota Motor Asia Pacific
01.2009 - 02.2010

Assistant Manager

Hotai Motor (Toyota Taiwan)
09.2002 - 12.2008

MBA -

University of Illinois
04.2001 -
LI CHING CHANGGeneral Manager Of Toyota Service