Microsoft Office
Li Ching Hsieh
New Taipei City
Summary
With around 10 years of experience in the CRO industry, I bring a meticulous and systematic approach to work. Excel in teamwork, passionate about learning new things, and fearless in taking on new challenges. I am eager to contribute these skills to be a valued member of the team. I look forward to working together towards the shared goals!
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Supervisor of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
10.2020 - 10.2023
- Identified and pursued valuable business opportunities to generate new company revenue.
- Achieved sales goals and service targets by cultivating and securing client relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Negotiated and closed master service agreement with clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Assigned Requests for Information (RFI) and Vendor Qualification to relevant departments for collaboration, and compiled responses for client feedback.
- Identified client needs and consolidated key information for internal evaluation and quoting by all related function heads.
- Facilitated cross-departmental communication and integration to prepare tailor-fit service quotations, ensuring timely delivery.
- Provided explanations for service quotation content, clarified inquiries, and followed up with clients, incorporating feedback to optimize quotation proposals.
- Arranged bid defense meetings with clients for proposals.
- Drafted service contracts.
- Ensured customer satisfaction post-contract signing.
- Kept meticulous client notes and updated account information in company CRM platform.
- Used SalesForce to handle current portfolio and prospective leads.
Sr. Specialist of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
01.2015 - 09.2020
- Identified and pursued valuable business opportunities to generate company revenue.
- Achieved sales goals and service targets by cultivating and securing client relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Assigned Requests for Information (RFI) and Vendor Qualification to relevant departments for collaboration, and compiled responses for client feedback.
- Identified client needs and consolidated key information for internal evaluation and quoting by all related function heads.
- Facilitated cross-departmental communication and integration to prepare tailor-fit service quotations, ensuring timely delivery.
- Provided explanations for service quotation content, clarified inquiries, and followed up with clients, incorporating feedback to optimize quotation proposals.
- Arranged bid defense meetings with clients for proposals.
- Drafted service contracts.
- Ensured customer satisfaction post-contract signing.
- Kept meticulous client notes and updated account information in company CRM platform.
- Used SalesForce to handle current portfolio and prospective leads.
- Guided new departmental staff through BD processes, from CDA, proposal development, contract signing, invoicing and project assignment.
- Maintained and updated content for standardized presentation slides for BD department in introducing company to clients.
Specialist of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
01.2013 - 12.2014
- Designed and continuous optimization of quotation templates.
- Supported to generate sales proposal before agreed deadline with thoughtful preposition.
- Acted as administrator in team to manage files/records and to maintain/update BD master table for proposals/sales records.
- Managed and analyzed business data.
- Prepared weekly, monthly, and annual departmental reports.
- Updated the internal controlling system, including recognition system, NetSuite & Salesforce.
- Leveraged referral networks to promote business development.
- Collectively achieved BD team sales target & develop new clients.
Product Specialist
NuCera Biotech
02.2012 - 11.2012
- Participated in establishment of company's core service, Personalized Adipose-Derived Regenerative Cell (ADRC) Service
- Completed establishment of personalized adipose-derived regenerative cell services within 6 months, including procurement of equipment, development of Standard Operating Procedures (SOPs) for cell processing, establishment of service processes and related forms, cost calculations, and product description.
- Successfully completed 6 cases of Personalized ADSC Service with physicians performing administration services in partner clinics, and without any adverse effects.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Created database of all equipment models and serial Numbers.
- Researched and identified solutions to technical problems.
R&D Specialist
Xenes Anti-aging Consulting Co.
08.2011 - 02.2012
- Assisted and participated in planning and execution of anti-aging medical professional courses.
- Coordination of invitations to domestic and international lecturers.
- Writing promotional copy for courses.
- Application for course credits (Medical Professional Associations in Taiwan).
- General administrative tasks.
R&D Specialist
TJ Biotech
02.2010 - 07.2011
- Collected and analyzed new information on molecular testing technologies and market trends.
- Participated in planning and execution of setup for molecular testing laboratories.
- Participated in establishment of company's core service, DNA ID Service.
- Completed establishment of DNA ID services within 8 months, including procurement of equipment, development of Standard Operating Procedures (SOPs) for cell processing, establishment of service processes and related forms, cost calculations, and product description.
- Procurement of instruments and reagent consumables.
- Successfully completed over 20 cases of DNA ID testing service.
- Operation and reporting of molecular testing procedures and results to clients.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Research Assistant
Anawratha Biotech
08.2009 - 01.2010
- Searched and reviewed literature related to cellular medicine.
- Collected and analyzed new information on cellular medicine technologies and market trends to create representative graphs and charts highlighting results for presentations.
- General administrative tasks.
Education
Master of Science - Medical Technology
National Taiwan University
Taipei City, Taiwan 09.2007 - 07.2009
Bachelor of Science - Medical Technology
Kaohsiung Medical University
Kaohsiung, Taiwan 09.2002 - 06.2006
High School Diploma -
National Tainan Girls' Senior High School
Tainan, Taiwan 09.1999 - 06.2002
Skills
Proposal Development
Client Consultations
Business Development
Verbal and written communication
CRM Platforms
Database Management
Order management
Systems and software programs
Certification
Medical Technologist
Software
Timeline
Supervisor of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
10.2020 - 10.2023
Sr. Specialist of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
01.2015 - 09.2020
Specialist of Business Development
QPS-Qualitix Clinical Research Co., Ltd.
01.2013 - 12.2014
Product Specialist
NuCera Biotech
02.2012 - 11.2012
R&D Specialist
Xenes Anti-aging Consulting Co.
08.2011 - 02.2012
R&D Specialist
TJ Biotech
02.2010 - 07.2011
Research Assistant
Anawratha Biotech
08.2009 - 01.2010
Master of Science - Medical Technology
National Taiwan University
09.2007 - 07.2009
Bachelor of Science - Medical Technology
Kaohsiung Medical University
09.2002 - 06.2006
Medical Technologist
09-2002
High School Diploma -
National Tainan Girls' Senior High School
09.1999 - 06.2002