Lingyu Hung
Editor
Taipei,TPE
Summary
Diligent Editor with 2 years of experience editing mainly gaming contents work, but also documents from various industries, such as financial reports or marketing cases. Polished wordsmith successful writing, editing and proofreading efficiently. Knowledge in gaming industry. Effective at time management and multitasking in deadline-driven environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Editor
Translation Service Group International, PTSGI
Taipei, Taiwan, Taiwan
02.2020 - Current
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Prepared, rewrote and edited pieces to improve readability and impact.
- Guided and motivated translators and proofreaders to achieve demanding targets under tight deadlines.
Customer service assistant
Cuppacha
Sheffield, United Kingdom, United Kingdom
10.2017 - 08.2019
- Answered customer questions about product availability and shipment times.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Implemented and developed customer service training processes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Marketing Assistant
Taiwan Textile Federation
Taipei, Taiwan, Taiwan
01.2016 - 08.2016
- Represented Taiwanese textile companies and connected them with foreign business opportunities.
- Managed events and guest invitations, made sure seminars or forums turned out as expected.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Developed pre-season marketing plans to support department and divisional product strategies.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
Customer service assistant
Seven Eleven
Taipei, Taiwan, Taiwan
02.2015 - 01.2016
- Offered basic technical support for clients on wide range of company products.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered prompt service to prioritize customer needs.
- Provided ongoing guest service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Korean Studies with Japanese
The University of Sheffield
Sheffield, United Kingdom 06.2015 - 06.2019
Korean Language Center - Korean Language
Sung Kyun Kwan University
Seoul, Korea 10.2016 - 02.2017
Skills
Korean, English and Chinese editing proficiency
Korean, English and Chinese translation
Customer Service
Self-Motivated
Computer Skills
MS Office
Timeline
Editor
Translation Service Group International, PTSGI
02.2020 - Current
Customer service assistant
Cuppacha
10.2017 - 08.2019
Korean Language Center - Korean Language
Sung Kyun Kwan University
10.2016 - 02.2017
Marketing Assistant
Taiwan Textile Federation
01.2016 - 08.2016
Bachelor of Arts - Korean Studies with Japanese
The University of Sheffield
06.2015 - 06.2019
Customer service assistant
Seven Eleven
02.2015 - 01.2016