Overview
Work History
Education
Skills
Timeline
Generic

LOUIS HUANG

SENIOR CUSTOMER SUCCESS MANAGER
Taipei City

Overview

17
17
years of professional experience

Work History

Senior Customer Success Manager

Wistron, Advantech, Lite-on, AUO
04.2020 - Current
  • Collaborated with customers and implementation partners to ensure smooth project progress and provided timely assistance.
  • Coordinated with internal product and support teams to resolve project issues promptly.
  • Planned solutions and offered technical support to ensure high-quality delivery.
  • Actively participated in customer planning to promote new technology adoption and resulting in increased client retention and upselling opportunities.

Customer Success Manager

SAP
08.2020 - Current
  • Achieved CSM of the Year for GC in 2022 & 2024.
  • Increased customer deal size coverage by 200% through enhanced customer adoption rates.
  • Collaborated with internal sales and account leadership to prioritize customer retention and mitigate attrition.
  • Built and maintained trust-based relationships with customers and partners, serving as a trusted advisor.
  • Developed standardized business review decks covering investment programs, renewals, and product announcements.
  • Develop suitable account plans based on company strategy and KPIs

SAP Consultant

SAP
10.2008 - 08.2020
  • Delivered numerous projects in various roles (PM, Architect, SA/SD, Consultant) over 12 years.
  • Managed consulting teams through the entire project lifecycle from blueprint to go-live support as a PM.
  • Researched and provided tailored solutions that improved clients' business processes as an architect.
  • Mentored junior colleagues, enhancing their skills and knowledge in SAP technologies.

Solution Architect - BPM

NSL
04.2016 - 05.2017
  • Constructed solution architecture and design guidelines for team members.
  • Reviewed and approved overall solution design.

Module Lead - Integration & BPM

China Airlines
01.2015 - 01.2016
  • Developed project plans and led team members in collaboration with various stakeholders.
  • Provided solution architecture and design guidelines.

Education

Master's Degree - Information Management

National Central University
01.2006

Skills

  • SAP Related Technologies:

  • BTP - Integration Suite (CPI, APIM, Trading Partner Management)

  • BTP - Extension Suite (SPA, CAP, Workflow, Hana Cloud, SAPUI5, Launchpad Service)

Timeline

Customer Success Manager

SAP
08.2020 - Current

Senior Customer Success Manager

Wistron, Advantech, Lite-on, AUO
04.2020 - Current

Solution Architect - BPM

NSL
04.2016 - 05.2017

Module Lead - Integration & BPM

China Airlines
01.2015 - 01.2016

SAP Consultant

SAP
10.2008 - 08.2020

Master's Degree - Information Management

National Central University

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LOUIS HUANGSENIOR CUSTOMER SUCCESS MANAGER