LU HUI YI
Changhua
Summary
Proven problem-solver and team player, I've excelled in roles from Barista at Mi_coffee to Sales Representative, enhancing client satisfaction and boosting sales through effective time management and attention to detail. Skilled in creating positive customer experiences and managing high-potential accounts, I've consistently contributed to team success and revenue growth.
Overview
13
13
years of professional experience
Work History
Barista
Mi_coffee
10.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Insurance Sales Consultant
Mercuries Life Insurance
08.2018 - Current
- Conducted thorough risk assessments for clients to ensure appropriate coverage solutions were recommended and implemented.
- Assisted clients in navigating policy options based on their individual needs while adhering to company guidelines.
- Successfully resolved complex claim issues by acting as a liaison between clients and insurance companies throughout the process.
- Created customized reports detailing policy features, premium pricing, and coverage comparisons for prospective clients.
Sales Representative
Masterpiece Hardware Industrial
07.2012 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Foreign Language - English Language
National Pingtung University
Pingtung City, Taiwan06-2012
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Mi_coffee
10.2020 - Current
Insurance Sales Consultant
Mercuries Life Insurance
08.2018 - Current
Sales Representative
Masterpiece Hardware Industrial
07.2012 - 07.2018
Foreign Language - English Language
National Pingtung University
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