Lucas Cheng
Customer Engineer
Hsinchu
Summary
I'm Lucas and I serve as an Customer engineer in Applied materials. I received Chemical and Materials Engineering M.S. degree in Tamkang University in 2014. My main roles included Semiconductor equipment skills: perform operations, preventive maintenance, corrective maintenance, alignments, calibrations, and system-level troubleshooting skills on analog/digital electronics maintenance on semiconductor process tools I have always enjoyed working with people and being engaged in problem solving. I'm really looking forward to putting my customer service & problem solving skills to use in a fast-paced, challenging environment.
Overview
11
11
years of professional experience
Work History
Customer Engineer
Applied Materials
02.2016 - Current
- Awarded the 2017 Outstanding Support Recognition from Macronix for delivering rapid and effective installation and production startup support.
- Successfully improved equipment uptime by 13% through rapid diagnosis of hardware issues and timely execution of repairs or replacements, contributing to the team receiving the FY22 AMT Outstanding Team Award, and invited to present this achievement at kodiak PSE/CE company conference 2023.
- Received the 2023 Outstanding Support Recognition from Powertech for delivering high-quality hardware installation, configuration, and troubleshooting support, ensuring optimal system performance and customer satisfaction.
Process Engineer
Unimicron technology corp
10.2015 - 02.2016
- Conducted Ball Grid Array (BGA) solder paste process analysis and proposed initial process improvements to enhance manufacturing performance.
Education
Master of Science - Chemical and Materials Engineering
Tamkang University
New Taipei City 04.2001 -
Skills
Working with people
Timeline
Customer Engineer
Applied Materials
02.2016 - Current
Process Engineer
Unimicron technology corp
10.2015 - 02.2016
Master of Science - Chemical and Materials Engineering
Tamkang University
04.2001 -