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LYANNA WANG
Product Consulting Assistant
Taoyuan City
Summary
I graduated from Yuan Ze University. TOEIC score of 850 and a global perspective. Led a 15-member student society to organize campus-wide events, demonstrating strong leadership. Completed a semester exchange at Mount Royal University in Canada, enhancing cross-cultural communication skills. Eager to contribute interpersonal, organizational, and analytical strengths in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Product Consulting Assistant
T-Global Technology
08.2024 - Current
- Independently prepared and verified export documentation, including shipping orders, commercial invoices, and packing lists, ensuring compliance with local regulations and international trade standards. Handled over 200 export orders monthly.
- Operated ERP systems proficiently to input, track, and analyze order data, enhancing operational visibility and accuracy.
- Collaborated cross-functionally with sales, warehouse, and production teams to resolve urgent issues, such as supply delays and customized product requirements, strengthening real-time problem-solving and coordination skills.
- Built and standardized shipping record templates and SOPs based on historical data, improving documentation accuracy and operational efficiency; consistently maintained an on-time shipping rate of over 95%.
Barista
Starbucks
03.2021 - 12.2024
- Delivered end-to-end store operations, including cashiering, drink preparation, inventory management, and customer service, ensuring smooth operations and compliance with food safety and brand standards.
- Interacted with a high volume of daily customers; quickly identified individual needs, and provided personalized product recommendations and drink customizations, improving customer satisfaction and return rates.
- Participated in seasonal campaigns (e.g., Christmas, New Year, product launches), contributing to store decoration, promotion strategy, and sales pitching; consistently met sales targets, and refined communication strategies for each campaign.
- Managed product display and restocking in alignment with visual merchandising guidelines to enhance brand consistency, and in-store customer experience.
- Maintained efficiency and composure during peak hours by managing multiple tasks—order-taking, preparation, cashiering, and customer interaction—simultaneously.
- Fostered strong teamwork by actively supporting colleagues, mentoring new hires, and continuously learning from each sales cycle to improve promotion tactics and customer engagement skills.
Administrative Assistant
Yuan Ze University
09.2020 - 09.2022
- Supported professors and the administrative office with routine tasks, including expense reimbursement, data compilation, document printing, and archive management; gained familiarity with government administrative workflows.
- Drafted and responded to academic correspondence with both domestic and international scholars, strengthening professional English writing and communication skills.
- Maintained the back-end system of a peer-reviewed journal website, handling member account applications, information updates, and issue reporting to ensure seamless platform operations.
- Managed subscription-related support, including payment verification and account activation; proficient in using PayPal to track transactions, and resolve order issues.
- Conducted regular audits of user data and publication listings to maintain website stability, and enhance the overall user experience.
Education
BBA - International Finance
Yuan Ze University
Taoyuan City, Taiwan 04.2001 -
BBA - Investment And Risk Management
Yuan Ze University
Taoyuan City, Taiwan 04.2001 -
Skills
- Project Management
- Effective time management
- Skilled in Microsoft Office tools
- Canva design proficiency
- Proficient in Notion
- Effective team collaboration
- Effective team leadership
- ERP implementation experience
- Planning and execution
Certification
TOEIC 850
Extra-Curricular Activities
Class Representative & Department Student Society President
- Led a 15-member executive team to plan and execute multiple departmental events including orientation, camps, and off-campus visits, with over 300 participants.
- Organized and coordinated cross-departmental joint activities by consolidating needs, allocating resources, and managing workflows, enhancing cross-unit communication skills.
- Developed event proposals, managed resources, and coordinated stakeholders, strengthening organizational and communication abilities.
- Optimized team performance by assigning tasks based on members’ strengths, improving efficiency and cohesion.
- Responded promptly to unexpected issues during events, ensuring smooth execution and effective risk management.
- Applied project management techniques such as scheduling, meeting documentation, and progress tracking to boost leadership and execution skills.
Interests
Timeline
Product Consulting Assistant
T-Global Technology
08.2024 - Current
Barista
Starbucks
03.2021 - 12.2024
Administrative Assistant
Yuan Ze University
09.2020 - 09.2022
BBA - International Finance
Yuan Ze University
04.2001 -
BBA - Investment And Risk Management
Yuan Ze University
04.2001 -
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