Mac Wu

• Support not only Taiwan also China and Malaysia to install new LDI product which in the beta test.
• Performing the SWUG testing and feedback any problems to R&D

to solve the issue before release to filed.

• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities to support new LDI product.
• Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
• Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
• Doing BMT and communicate between Customers anf RD to get best results, it will help enhance customer satisfaction and reduce the mistake to help sale the euipment.
• Accelerated product development cycles by employing Agile methodologies and fostering a collaborative work environment.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a RD team.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Provided exceptional customer support, addressing questions and concerns with professionalism and empathy.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
• Provided outstanding customer support by promptly addressing concerns and implementing effective solutions.
• Facilitated a positive gaming experience for users through systematic troubleshooting of reported issues from customer support channels.