Margaret Jui-Ting King
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Cargo Reservation Agent
EVA Air-Chicago, IL
10.2021 - 05.2024
- Booked shipment of forwarders on certain departure dates and check if shipments are any kinds of dangerous/perishable/temperature control goods or Envirotainer.
- Adjusted outbound flights from Chicago and connecting flights.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Quoted shipments for forwarders.
- Made cargo loading flight plan for flights.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Front Desk Agent
HiOne Holiday Hotel (Quarantine Hotel)-New Taipei City
06.2020 - 08.2021
- Wore protective equipment for safety and keep personal and environment hygiene well. (Quarantine period)
- Sanitized guests with alcohol and assist with special requests. (Quarantine period)
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Flight Attendant
Compass Airlines-Seattle, WA
03.2019 - 06.2019
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided basic medical/ emergency assistance
- In case of emergency landing on the land or water, listening to the captain's instruction and directing passengers to escape from the plane safely.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
Education
Bachelor of Arts - Russian Language
Central Washington University
Ellensburg, WA03-2017
No Degree - Russian Language
Moscow State University
Moscow, RU05-2014
Skills
- Reservation software
- Phone etiquette
- Data entry
- Detail-oriented
- Teamwork and collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Cargo Reservation Agent
EVA Air-Chicago, IL
10.2021 - 05.2024
Front Desk Agent
HiOne Holiday Hotel (Quarantine Hotel)-New Taipei City
06.2020 - 08.2021
Flight Attendant
Compass Airlines-Seattle, WA
03.2019 - 06.2019
Bachelor of Arts - Russian Language
Central Washington University
No Degree - Russian Language
Moscow State University
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