MARIA PERLITA TANARA
Mandaue City
Summary
Hardworking and ambitious Deputy Manager with a 16 year background in the appliance industry. Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service.
Overview
16
16
years of professional experience
Work History
Associate Deputy Manager - Sales
Johnson Controls-Hitachi Airconditioning Phils. Inc.
Cebu City
02.2008 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created processes for handling customer complaints effectively.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
- Developed and implemented new procedures to improve efficiency of the organization.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between staff members in a timely manner.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bachelor of Science - Secondary Education
Central Visayas Polytechnic College
Dumaguete City03-2004
Skills
- Purchasing and Planning
- Cost Analysis and Savings
- Performance Improvements
- Process and Procedure Development
- Sound Skills in Sales
- Sales Strategics
- Sales Monitoring
- Sales Reporting
- Staff Supervision
- Customer Relations
- Promotional Planning
- Project Management Abilities
- Negotiation
- Team Motivation
Affiliations
- I'm a well-rounded individual. Below are the things that highlights my ability to balance different aspects of life.
- Maintaining mental health
- Enhanced productivity
- Physical well-being
- Stronger relationships
Languages
Tagalog
First Language
English
Proficient (C2)
C2
Timeline
Associate Deputy Manager - Sales
Johnson Controls-Hitachi Airconditioning Phils. Inc.
02.2008 - Current
Bachelor of Science - Secondary Education
Central Visayas Polytechnic College
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